Most helpful positive review
18 of 18 people found the following review helpful
Not Quite Perfect
on 5 April 2014
I ordered this as it was stainless steel, didn't really need 6 burner, but at the price I couldn't turn it down. It was delivered about a week after purchase, on a Friday, a day earlier than stated and no warning of delivery, just luck i was home. It came as 2 separate van deliveries, one box for the stand, and the other box for the top cooker. No tracking information was available.
So i set about assembling the base unit, only to find that the left hand side had not been manufactured correctly, and had 2 blank holes where there should have been two threaded brass bushes!
With my kitchen work surfaces and floor now covered in bbq parts and boxes i had to stop, unable to progress any further. I had to shift the whole lot carefully into my garage and request a new base unit.
Easy?, well no.
I contacted Jago and lost 3 or 4 days with emails trying to explain the problem. They kept sending me forms for missing delivery and to claim off the courier. I eventually was contacted by someone who sent me a parts list asking for the part number of the faulty item. Great i thought at last progress.
I emailed off the part number and received an apology with a commitment that the new part would be delivered in 5 to 7 days !
Eventually after 5 days i received the correct part and set about assembling the base unit again. This time it went well and i begged the assistance of a friend to lift the bbq oven out of its box and onto the stand.
Came to connect the gas, I already had a propane valve and orange tube with a screw nut on the end from my previous bbq, so thought this will be a doddle.
Well no it wasn't.
It turns out this bbq has black push on stepped connector for the gas connection, NOT a screw on type.
Ok i can cut off the nut bit from my tube, buy a jubilee clip hose connector and all should be well.
Well no it wasn't.
When i came to push on my hose it wouldn't go on, too small to fit on the bbq connector. I can only assume the tube on the 'recommended propane valve' on sale at Amazon has a larger internal diameter than mine. Anyway, using some vaseline i eventually managed to squeeze it on to the first notch and fit the jubilee clip.
Turned on the gas and all 6 burner lit up. Hey Ho. Only 3 weeks from initial delivery to finished product !!
So, in summary, this is a nice BBq, with 6 burners and stainless steel housing and burners, it represents good value for the price i paid of £206 plus delivery.
I think where jago need to improve is with tracked delivery and notification of delivery day and time.
They need to improve their support department to expedite parts issues like the one i encountered. I should not have had to wait another week for the replacement part to be delivered.
So 4 stars from me, one star deducted for the problems i encountered.
NB. I then ordered the recommended BBq cover and it is excellent, covering the Bbq from top to tail with little velcro fasteners to stop it being blown off on windy days.