Top critical review
6 of 7 people found this helpful
Don't buy this seat!
on 2 November 2010
I bought this car seat becuase it seemed solid and sturdy, had excellent reviews and a 2 year warranty. For the first few months it was a great seat but after a while the straps became stiffer and getting my son in and out of it got more difficult. After a year and 2 months I went to the supermarket to pick up a couple of things and when I tried to get my son back in the car the car seat safety harness became jammed. I was effectively stranded at the supermarket. When I finally got home with the help of friends I phoned Maxi Cosi who assured me that the seat was still under warranty and that they would repair it free of charge - within 28 days!!! I asked maxi cosi customer services how I'm supposed to manage without a seat for a month and they said it wasn't their problem! They also said they were not unaware of this fault and that if I looked online I would see lots of complaints, but they do not lend out spare seats in the meantime - don't buy this chair!!!