Most helpful critical review
8 of 8 people found the following review helpful
Watchdog Product Recall - Beware
on 4 December 2014
Just to second the previous review, be aware that Russell Hobbs have now recalled this iron along with many others in the same and different ranges of theirs.
Russell Hobbs said:
As part of our ongoing quality monitoring program, Russell Hobbs has identified an issue with a small number of our irons that in isolated cases carry a risk that the flex may fail.
In light of this, Russell Hobbs has made the decision to recall the models in question.
If you would like to find out if you have an affected iron, you should look on the underside of the heel of the iron, where you will find a rectangular shaped label featuring a five digit code.
The only affected irons are those featuring the following model codes:
15081, 18651, 18720, 18741, 18742, 18743, 19220, 19221, 19222, 19400, 19840, 20260, 20280, 20550-10, 20560-10
If you have one of the models listed above, you also need to check the batch code.
If the batch code starts with 045 through to 365 and ends with 12 or starts with 001 through to 195 and ends with 13, then you have an affected Iron.
If you do have an affected iron, please stop using it immediately. Please telephone our customer service department on Freephone 0800 307 7616 or if you are calling from a mobile 0333 103 9663, for ROI queries please telephone 00353 1429 5140, who will advise you of how to return your iron for a replacement or full refund of the purchase price.
We would like to thank you for your co-operation and apologise for any inconvenience.
No other Russell Hobbs products or irons outside of the above codes are affected by this recall.