Most helpful critical review
19 of 20 people found the following review helpful
It keeps breaking!!
on 11 November 2013
I have never offered a review of a product before, but after my experience with this iron (and Morphy Richards), this is something you may want to know. We ordered this in August 2013 and were initially really pleased with it. After a couple of weeks use, the de-scaling light came on so we followed the instructions to clean it out. Unfortunately, the base screw could not be undone with the supplied key (it was totally locked on) so we contacted Amazon who were their usual fantastic customer service and they sent out a replacement. On receiving it, the first thing we did was to test the same base screw and it came off with no issues. Again, after a couple of weeks use the de-scaling light came and we had no problems cleaning it. Two months later, the same light came on again and it suffered exactly the same problem as the first one. I contacted Morphy Richards to request assistance, but before I could fully explain the fault the lady told me this was a "design feature" of the product that in some circumstances (i.e. after use!) that you need a socket wrench to undo the screw in the base???! She also expressed surprise that I wasn't told this when I bought it..!
I must admit being a little naive in not thinking that when buying an iron such as this, I should have considered purchasing a socket wrench to keep it operational. We have used other pressurising irons before and they worked perfectly.
Morphy Richards have refused to replace the item as they said the responsibility lies with Amazon. Luckily, they have offered a no quibble refund which I have taken full advantage of.