Top critical review
52 people found this helpful
For the price, great, but a part was missing
on 8 May 2013
Just received the large 30kg box via lorry and have spent some time constructing the 2 chairs. They're good looking, solid and clearly will be durable. They're also very comfy. Now for the last 2 seater..uh oh, here's the rub...the pack had a small but vital arm brace missing. It's about 5 inches across and is key to securing the back to the arm. Should be easy to sort right?
Long call with customer services..apparently Amazon can only send a whole replacement. Not a part. So.. If I want to solve this I have to have a whole new delivery via lorry. I then take the part out and arrange to send the whole package back minus that one part. Ah.. On the the same lorry? ...er..no. I then have to arrange for another lorry, on another day to pick up the massive box. I must sound like Victor Meldew, but "I don't believe it". What a waste of time, money and effort.
Anyway..latest quest is to now speak to Keter direct. Tried their customer service line for 2 hours and email. Please leave a message and we'll get back to you straight away.So i did, and send an email. Still waiting.
I wonder if there's a load of very grumpy old men trying to get hold of them? Shame as the product is probably a winner at this price.