Customer Reviews

5,822
4.3 out of 5 stars
HP 364 Print Cartridge Combo Pack - (Discontinued by Manufacturer)
Colour Name: Black, Yellow, Cyan, MagentaSize: Combo PackChange
Price:£19.00+Free shipping
Your rating(Clear)Rate this item


There was a problem filtering reviews right now. Please try again later.

461 of 471 people found the following review helpful
on 20 February 2011
As others have noted, there appear to be 3 different types of HP 364XL black ink cartridge: CB321EE (800 pages); CN684EE (550 pages); CB322EE (photo ink). Armed with this knowledge from other useful Amazon reviews, I checked carefully that the item advertised and paid for was CB321EE. However, it was a CN684EE that arrived. After contacting the vendor they promptly refunded the £8.18 difference between what I had paid and the market value of the product I had actually received (gleaned from adverts for the lower capacity cartridge on Amazon). Clearly this ridiculous labelling system by HP is open to confusion and, potentially, mis-selling. I believe that HP should name the cartridges better to highlight the differences and that Amazon should insist on unambiguous advertising of which model is being sold via their website. Although disappointed to receive a lower capacity product than the one I ordered, I am heartened by the prompt response of the vendor in refunding the difference. The moral of the story: until HP improve their labelling, check carefully the precise product you are about to order; on receipt check that it is actually the one you ordered; if it isn't, contact the vendor immediately with a clear statement of what you want to happen, ie exchange, return or refund of difference. Finally, as others will have discovered before me, some apparently sexy and excellent value printers turn out to be very expensive if the ink doesn't last 2 minutes and cartridges are dear. I fear my HP Photosmart Plus falls into this category. Next time I replace my printer I will also compare prices of replacement ink before committing.
2020 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
573 of 587 people found the following review helpful
on 1 August 2010
Well, after about 3 hours of trying to research which cartridge I should buy, (having read the reviews), I think I have finally got it.

There are 2 x Black 364XL cartridges and there are some unique differences. Don't be folled by the colour of the box as these do vary, however if you follow the steps below you should find the correct "XL" cartridge.

Part Number CB321EE: This cartridge is normal black. It looks thicker than the lower capacity black cartridge and is also thicker than the XL photo black. It also has a solid black "Pentagon" printed above the number. For my own printer, which is a B109n model, this is the correct one and looking above the slot where the cartidge fits into my printer, there is also a solid Black Pentagon. Also for reference, my own printer does not take seperate black cartridges for both photo and normal printing, ie, there is only a single slot for black.

Part Number CB322EE: This cartridge is for Photo Printing. Is is a thinner cartridge than the one above and is also the same thickness as the lower capacity "normal" black cartridge. This is a concern and is very confusing un less you know the differences. The main identifying point is that whereas the normal XL has a Pentagon on the front, this photo XL cartridge has a solid "Bow Tie" symbol on the front. It also has a picture of a camera on the packaging. I can only assume that this will not fit into my own printer due to the lack of this symbol around my cartridge housing.

Hopefully this will be of some use to somebody.
3636 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
345 of 355 people found the following review helpful
on 15 February 2012
A lot of previous reviewers have had problems with these cartridges - for example, slow delivery, suspect authenticity, suspected re-filled cartridges, out of date stock and so on. One common denominator seems to be that they have bought them from third party suppliers trading through Amazon market place. I bought mine directly from Amazon and I'm pleased I did. They were genuine HP. They were new stock with a long expiry date (December 2013). They came with lightening speed. And, at the time I bought them, they were the cheapest on line anywhere. For the record (and after a bit of research) the capacity of the different sizes of HP 364 cartridges are as follows: standard black 6ml (250 pages); standard colour 3ml (300 pages); XL black 13ml (550 pages); XL colours 6ml 750 pages). I have no reason to think this combo pack contains anything less than the standard size cartridges
44 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
232 of 240 people found the following review helpful
on 11 March 2011
It has been brought to our attention that HP have actually changed the capacity of the cartridge, under the same product code, the old one was an 800 page yield and the newer one is a 550 page yield. What a disgrace to do this without telling people who order & pay for the 800 page one & only receive the 550. and be £11 out of pocket
66 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
67 of 69 people found the following review helpful
on 25 May 2011
The cartridges delivered are not the ones ordered or pictured. They are a newer model with a reduced capacity. I could have got them cheaper elsewhere. I have been conned.
The older cartridges were good for 800 pages with the new ones I will be lucky to get 600. Buyer Beware!!
44 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
103 of 108 people found the following review helpful
on 6 October 2011
Bought a printer via amazon in June 2011 and the "demo" inks lasted until October 2011. At this point, I was doing a reasonable amount of printing and was really very impressed with the free cartridges and believed that any new cartridges I purchased would last a good deal longer. Inserted the new replacements in mid October (and the printer confirmed they were genuine HP), however, I've hardly done any printing using these cartridges (at most, perhaps 20-30 A4 sheets using black and 10 (as an absolute maximum and most probably less) A4 sheets using colour ... I've checked my documents folder to confirm this!) and they've run out already! I haven't done any copying or re-printing of pages, so I am now very disappointed with this product. How can "demo" cartridges last longer than what's supposed to be the real deal!

Am not too sure to be honest about purchasing cartridges via the internet now and will probably pay the premium to purchase them from a high street stationery supplier. As a person that purchases almost everything over the internet, I'm quite disappointed to find myself typing such a thing ... I love shopping on the internet and this is the first time I feel like I've been had!
77 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
47 of 49 people found the following review helpful
on 23 February 2011
I have a recently purchased HP B110a all-in-one wireless printer which came with 'setup' ink cartridges. These don't last long so I needed all 4 colours. This pack is well priced at just over ][(individual cartridges are selling for [] at my local discount stationary shop) and are made for my printer as stated. They arrived speedily despite free p&p and are well within the 'use by' date of 2012.
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
30 of 31 people found the following review helpful
on 23 April 2011
Although this Amazon page clearly states that this is the larger 800 page cartridge, RL Supplies Ltd sent the smaller 500 page cartridge - a nice little earner for them!!!
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
41 of 43 people found the following review helpful
on 27 September 2011
I received a cartridge only to find it's not the one as advertised on the Amazon web site, this should be:
HP Original 363XL Black Ink Cartridge (High Capacity) CB321EE (800 Pages)
The one they send is the cheaper CN684EE (500 Pages)
I have now had a full refund because of false misleading advertising, the dealers explanation was HP have stopped making the large CB321EE (800 Pages) type, well my answer to that is change your web page advertisement!
I am very surprised Amazon has not stopped this misleading web page be now
11 commentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
100 of 106 people found the following review helpful
on 3 February 2010
NOTE I HAVE HAD TO EDIT THIS REVIEW AS AMAZON HAD COPIED IT TO BOTH VERSIONS OF THE BLACK CARTRIDGE MAKING THE INFO I ORIGINALLY PROVIDED INCORRECT
An excellent replacement cartridge with about 2.5 times the life of the 364 version. But be careful that you only get it for a printer that uses seperate photo and normal black inks otherwise it will not fit or work.
To save confusion the ordinary black HP number CB321EE is twice the thickness of the standard photo one. The photo black one is HP number CB322EE.
EDIT The ordinary black double thickness one has been discontinued and although the XL version is greater capacity than the standard one it is about 200 pages shorter and indeed cheaper than the old one. I have edited this review as Amazon tend to copy to the wrong product.
33 commentsWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Questions? Get fast answers from reviewers

Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 80 answered questions


Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.