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17 of 17 people found this helpful
and if they cannot help me override the error message to use the cartridge (which I am happy to try) then I am expecting a repla
on 18 July 2014
Well what a shock I got when I installed this cartridge, and got a message saying that it was an 'older generation' cartridge, and that it was incompatible with my printer. I called HP support and they made me take the cartridge out and find the date on the cartridge, which they said showed that the cartridge was 1 year past its use-by date, and therefore 3 years old. I asked if I could override the message and try to use the cartridge anyway, since may items which are past their use-by date, can still be used successfully. However, HP were either reluctant to give me this information, or truly did not know how to do this, so I am left with a cartridge that doers not work in my printer. Interestingly, the error message also said that the cartridge could not be used in my (newer) printer, but it could still be used in older printers! I can only presume that the older printers do not have the technology to detect the date on the cartridge, and will blissfully and ignorantly continue to use cartridges that are past the use-by date, and probably do it successfully.
I have contacted the seller about this problem, and if they cannot help me override the error message to use the cartridge (which I am happy to try) then I am expecting a replacement cartridge that does not have an expired use-by date. Will post an update when I hear back.