Top critical review
9 of 9 people found this helpful
Loved it for 3.5 weeks...and then it broke! :0(
on 16 August 2011
Being new to running, but having several friends who are 'runners', I just wanted an easy to use device that wasn't the size of a house brick on my wrist to help me track how far and how fast I was running. The Garmin Forerunner 110 did just that, plus it gave me my calories burnt, pace and the ability to upload my runs to Garmin Connect, which then shows you a lovely map of your route, so I thought it was brilliant!
Unfortunately, after using the watch for just 3.5 weeks (and only on 6 runs), it developed a problem. The screen locked on either blank, or with just 'Garmin' displayed and had no other functionality. I plugged it into my laptop, and was pleased to still be able to download my most recent run, and things appeared normal. I presumed I had let the battery die or it was a minor fault that had corrected itself. That was, until I unplugged it from the laptop and encountered the same problem.
I called Garmin Support (very good service, didn't have to hold an unacceptable amount of time), and was told I may need to do a new software update. I followed the instructions to do this, and received the message 'no updates available, your device has the current software' (or something to that effect). The following day, I tried again, but this time was offered the option to 'reinstall software', so I thought I'd try that...no luck, problem still there.
I called Garmin again and was told that I had one of two options, either return the device to Amazon for a refund, and purchase another, or send it to Garmin (at my expense) and they would send me out a refurbished replacement with a 1 year guarantee. I have chosen the former, but plan on purchasing another, as I really did enjoy using the device before I encountered this problem. I will post another review once I have done so, to ensure that if this was a one-off problem (which I am hoping), that I give a fair review of what is otherwise a very nice, easy to use product, with great functionality for a first time runner like me.