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Money, money, money... It's a rich man's world
on 3 December 2014
I bought this as a replacement for my partner's old iPod classic, which she lost whilst on holiday! Being a sixth generation model, I was hoping things would have improved. Essentially, the iPod is exactly the same as previous models - there's certainly no discernible differences between this and the 5th generation model. The tremendous storage option is (currently) way ahead of all other makes and models, which forces buyers to go with Apple if they want more than the standard mp3 player 64GB of storage.
Unfortunately, after a mere couple of months, the internal hard drive has knackered. It randomly stopped playing an audiobook last night after a frantic whirring and clunking session, and now displays the red "X" screen of death. Research on the internet suggests other people have had similar problems after dropping their iPods, but my partner has looked after this as though it were a baby. It's been given a cosy, protective case and has never been dropped, mishandled or exposed to the elements - the failure has been entirely technical and mechanical. An attempt at restoring it through iTunes failed, as iTunes simply refused to restore it, with no explanation whatsoever! Computer says no, quite literally.
Paying £166.99 for the iPod wasn't cheap, and despite the fact it *should* be covered under a manufacturer's warranty, we're now engaging in a battle with Apple, who (apparently) aren't going to be happy about fixing it. Before you can use the Apple technical support options, their website asks for your product serial number. The system responded "unfortunately you don't appear to be entitled to complimentary support" - this is DESPITE the iPod being only 6 months old and being purchased brand-spanking new, directly from Amazon - NOT a third party reseller! Apple claim the purchase date of our iPod doesn't match their records... I don't quite know how, as it arrived in an unopened, sealed box. My partner *did* have an option to correct the purchase date, but this involved a round-the-houses approach before uploading a screen capture of the Amazon receipt, and we now have to wait 2 days for someone to verify this before proceeding. The suggestion we are somehow liars, after giving Apple our hard-earned money, is ludicrous and insulting.
Ultimately, Apple have turned into a soulless, greedy company and this is apparent from the latest onslaught of floppy, featureless iPhone models, each with varying new, "essential" features that the previous phone models don't incorporate, and each newer model seemingly being made of flimsier material than it's predecessors. They've taken a distinctly "money-money-money" approach to their products, and they seem to expect consumers to simply drop another few hundred pounds on another product when the previous one stops working. Sorry Apple, you're going to have a fight on your hands with this one.
As the iPod Classic has now been discontinued and prices have sky-rocketed to over £280, I'd steer clear of buying one of the newer models, as this (and other reviews, if you look around) suggest they certainly aren't made to last. If you drive a brand new company BMW, own your own house and have the money to risk - go right ahead. But if you're a sensible and coy consumer, I'd probably make do with something else until Sony or another company step up to fill the void left by this once-mighty beast.