Top critical review
3 of 10 people found this helpful
Received from 720 Games with broken disc
on 20 February 2014
I definitely do not rate 720 games as 'providing a high standard of customer service' as they state on their storefront!
Not only did they take 9 days to deliver but when immediately informed of the broken disc it took them 6 days to bother replying and said they 'could not understand how this happened as it was perfect when listed (fair enough) but went on to add 'but we have moved shops since' and even though my initial email explained exactly which disc I was asked again which one. Then they said 'I'll see what I can do'. Since their email on 6th Feb I have had to email them twice more for an answer and replacement or refund to be totally ignored since so on Thursday 20th February had to ask for Amazons assistance (who very kindly told me they will refund it in full).
So in all I ordered this on 23 January 2014 only to receive a totally crap service and NO DR WHO BOX SET STILL, to have to reorder again (and wait up to 10 days for £36.26 refund to do so).
I can definitely advise against using 720 Games as I will not trust them again. I didn't even want to give them one star.