The machine in itself is fine. Installation is easy, operation is easy, cleaning it is easy, filling the water is easy: The product in itself is therefore good as it does what it is supposed to do. The capsules in themselves are very easy to find. Nevertheless if you don't go for the classico or lungo, you end up with a product containing so much sugar that I can't drink it. Why?? why would you put sugar or any sweetner in a capucino or a latte? We are already considering after 6 weeks of buying one without the capsules as it does not deliver what we were after. To anyone byuing Capsules, think of the content!