Easy read, very exciting story! Opens your eyes to a reality that can be achieved! If you have something to compare to (like I have at the place I work), you really can see how much this would help your business function better.
It's amazing how much stuff you can improve, with simple actions, even though it looks very hard work to achieve.
A must read by all the levels in your company. I enjoyed it so much, I ordered the physical book, so I can offer it to my boss.