5 of 10 people found the following review helpful
I purchased this a month ago and it still isn't working.
I've spent hours on the phone to the help-desk and tried every `fix' recommended but to no avail.
I`ve even had my PC checked out by a specialist company who have identified the problem as being the upgrade software.
Now the help-desk people have offered a refund and told me to go back to using the old version!
26 of 30 people found the following review helpful
I purchased this product over a month ago and am still trying to get it to work.
It will not permit me to `register and it will not connect to my Ancestry subscription and therefore the vital `web-search' and `places' functions are inoperable. These flaws render it utterly useless as a safe and reliable research resource.
I have spent hours on the telephone with the help desk and tried scores of suggested `fixes' to no avail. I have also had my PC checked out by a specialist company who have declared this to be a software problem peculiar to the 2014 upgrade.
The `experts' in the help centre have finally admitted defeat and have advised me to go back to… Read more