1 of 1 people found the following review helpful
It has a lot of theoretical models explained through case studies and many examples. What is mot interesting is that are many versions of this book, with those case studies inside the text, or posted on the web site, or with a cd/dvd inside.
Not to forget, it has even a key concept revision chapter, which is really good for exam preparations.
So I think it's a great book, good purchase in my case at least