Tom Carroll

Helpful votes received on reviews: 84% (16 of 19)
Location: St Helens England


Top Reviewer Ranking: 4,375,575 - Total Helpful Votes: 16 of 19
Be Your Own Guru: Personal and Business Enlightenm&hellip by Olivia Stefanino
Olivia Stefanino approaches this subject from a refreshingly practical viewpoint. Her writing style is easy to follow, which means more time spent in absorbing the content and less time reaching for the theasarus!

I have often found that books of this genre can tend to ramble on at length about the subject without giving the reader a reference point from which to start. The author of this book has taken time to address this failing and the chapter on the 'wheel of life' alone is worth the purchase price. If you want to get started on your own life plan the I would heartily recommend buying this book. Once you complete the wheel, your journey to personal and business enlightenment… Read more
Raving Fans : A Revolutionary Approach to Customer&hellip by Kenneth Blanchard
9 of 10 people found the following review helpful
With its snappy, allegorical style, Blanchard and Bowles take the reader on a whistle-stop tour of awesome customer service in the company of the Area Manager and Charlie, his Fairy Godmother.
I read the whole book in a single sitting, largely because once it is picked up, it is very difficult to put down.
For anyone wishing to understand what sensational service entails, this book goes a long way towards explaining it in a very easy to understand way.
I intend to make it compulsory reading for all who attend my customer service sessions and in fact for all my team members at my accountancy practice. This book will save me a lot of explanation!
One Minute Manager Meets the Monkey (The One Minut&hellip by Kenneth Blanchard
3 of 4 people found the following review helpful
3.0 out of 5 stars An over-worked analogy, 30 May 2000
As a fan of Blanchard's work, particularly 'The one minute manager' I looked forward with great expectation to reading this book. However, despite a strong opening section, the book quickly fizzled out into an over-worked analogy that ran out of steam after about seventy pages of a one hundred and thirty page book.
In essence, the ideas expressed in the work are sound and of great use, but the 'monkey on the back' analogy went from being amusing to tired to downright irritating by about page 90.
Worth the read for the good bits, but would have made for better reading had it been about fifty pages shorter in length. Still I found enough to be of use to the people I advise.