2 of 2 people found the following review helpful
Hold `business as usual'! Instead, recruit for attitude, pre-approve staff projects, dump `management', work so you get a life (= more than work), celebrate mistakes, and above all, make your people feel good. Sounds impossible? Well Henry Stewart has the evidence these factors (along with others) ensure consistent, excellent performance. And his organisation has many continuing awards for best company, best for staff and communities, to prove it.
The barriers to this: managers steadfastly sour-dressed in the `old management' mindset which continues to produce rust not trust, dulled attendance not engagement. Managers who fail to realise that the greatest risk is doing more of… Read more