11 of 11 people found the following review helpful
With his book Raving fans, ken Blanchard astounds and shocks a British reader with the standards of customer service which can be provided and the effect which it can have on your customers. A must-read book for anyone who relies on income from customers, and is working in a competitive environment. I have moved my desk into reception, and look forward to greater customer contact and accountability (on my part) and the chance to cater to my customer's needs more effectively, hopefully avoiding the customer who "votes with his feet"! Thanks Ken and Sheldon!