pastmasters

 
 
Location: uk
 

Reviews

Top Reviewer Ranking: 1,205,323
The Little Big Things: 163 Ways to Pursue EXCELLEN&hellip by Thomas J. Peters
A useful book full of bite size chunks of Peters' wisdom. Something you can dip into if you have ten minutes to spare or need a little inspiration or a fresh perspective. As usual, he is concerned with what makes for a good customer experience - who goes the extra mile.