I am pleased that I that I got no surprises here. Both the product and the service were as described.
There was a ragged bur on one of the holes under the leather of the arm rest, it meant there was unsightly lumps on the arm. I photographed the affected area and sent it to the supplier and was really pleased with the rapid replacement I received, thank you!
The delivery of this product was quick and efficient and I loved the steps for a FEW DAYS until one of the rivets broke, the STATES COLLAPSED with me at the top. I weigh less that 2/3 of the max load quoted this could've been nasty.