5 of 5 people found the following review helpful
I like books that are concise and to the point. This is an excellent example of a reference book that doesn't beat around the bush. It's very well organised in short chapters that you can read as needed. As for the content, it is casually written and offers great advise for a variety of cases. I wouldn't use the exact quotes the author provides however, since I find them too dry for my liking, but they are very useful in getting the message across and can be used as a starting point. Overall, this is a nice little book I have already recommended to all my colleagues to teach them how to deal with me!