Susan's guide book provides practical how-to information on preparation for surveys, administration and follow-up. She reinforces the critical importance of leadership taking action and reporting progress to staff in an open, forthright manner.
Those daunted by the field of research, will find Susan's book highly accessible and approachable. Susan is a staunch employee communications advocate who describes in very understandable ways how to embrace the data to understand employee perceptions and needs.
Recognizing it is a global society and to guard against ethnocentrism, Susan includes countries such as Canada, Brazil, India and China. Born in the multicultural island nation of… Read more