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I have had £79-00 taken from my bank account why?

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By peter wilcox, 24-Apr-2014 17:09 BST Permalink Report abuse

I HAVE HAD £79-00 TAKEN FROM MY BANK ACCOUNT WHY ?

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By peter wilcox, 24-Apr-2014 17:13 BST Permalink Report abuse

FOR SOME REASON I HAVE HAD £79-00 TAKEN FROM MY BANK ACCOUNT WHAT IS IT FOR AS I HAVE NOT ORDERED ANYTHING

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By LegoGirl, 24-Apr-2014 17:19 BST Permalink Report abuse

When you signed up for a free trial of Prime, you agreed to the Terms which reflect that it automatically and without additional notification converts to a paid membership at the end of thirty days unless cancelled.

To cancel now, go to YOUR ACCOUNT-->SETTINGS-->MANAGE PRIME MEMBERSHIP.

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By Mary Power, 24-Apr-2014 18:40 BST Permalink Report abuse

I've had the same problem, will this be refunded then?

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By Mary Power, 24-Apr-2014 18:40 BST Permalink Report abuse

I've had the same problem, will this be refunded then?

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By WendyB, 24-Apr-2014 19:17 BST Permalink Report abuse

Please click the following link for more info and advice on getting a refund:

http://www.amazon.co.uk/gp/help/customer/forums/ref=cs_hc_g_search_res?ie=UTF8&forumID=Fx8DKXNI5KP8IK&cdThread=Tx19MW8YWFL14L0&cdPage=1&cdMsgId=Mx3OH8HIR7HOT8S#Mx3OH8HIR7HOT8S

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By K. M. Witkowska, 25-Apr-2014 09:57 BST Permalink Report abuse

In reply to peter wilcox

24-Apr-2014 17:13 BST

FOR SOME REASON I HAVE HAD £79-00 TAKEN FROM MY BANK ACCOUNT WHAT IS IT FOR AS I HAVE NOT ORDERED ANYTHING

Welcome. I had the same problem. you need to cancel order and get a full refund. Unfortunately, I do not know when. You have to click Your Account> Manage Your Prime Membership> End membership> cancel now.

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By elaine bramma, 12-May-2014 15:06 BST Permalink Report abuse

In reply to peter wilcox

24-Apr-2014 17:13 BST

FOR SOME REASON I HAVE HAD £79-00 TAKEN FROM MY BANK ACCOUNT WHAT IS IT FOR AS I HAVE NOT ORDERED ANYTHING

can you explain why i had 79 00 took out of my bank on the 8th may this year iv not ordered anythink

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By elaine bramma, 12-May-2014 15:12 BST Permalink Report abuse

In reply to elaine bramma

12-May-2014 15:06 BST

can you explain why i had 79 00 took out of my bank on the 8th may this year iv not ordered anythink

can you explain why i had 79 00 took out of my bank account on the 8th may and iv not ordered anything for that amount i need it back in my account as soon as thanks elaine bramma

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By Denis Powell, 12-May-2014 16:03 BST Permalink Report abuse

In reply to elaine bramma

12-May-2014 15:12 BST

can you explain why i had 79 00 took out of my bank account on the 8th may and iv not ordered anything for that amount i need it back in my account as soon as thanks elaine bramma

Have you read the other posts in this thread? You've paid for Prime. Follow the suggestions given above in order to claim a refund, and in particular the link given by WendyB.

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By WendyB, 12-May-2014 18:42 BST Permalink Report abuse

In reply to elaine bramma

12-May-2014 15:12 BST

can you explain why i had 79 00 took out of my bank account on the 8th may and iv not ordered anything for that amount i need it back in my account as soon as thanks elaine bramma

Here's what it says if you click the blue link provided earlier..... :-\

---------------------------------------------------
* This has happened to a lot of people... £79 is now the Amazon 'Prime' (next-day deliveries for a year) charge - it was originally £49. If you signed up unintentionally, the charges should be refundable.

* Many people have somehow got 'signed up' for Amazon 'Prime' without realising - e.g. when they clicked on the "30 days Free Trial " option, while checking out an order (and, in some cases, confused it with Free Super Saver delivery) - OR because an option for the Prime trial is also included in the deal when you purchase a Kindle Fire - and they missed reading all the details...

* The annual £49/£79 charge is taken after 30 days - and may have been unexpected because either: 1) you no longer wanted to use the 'Prime' delivery option - but you hadn't realised, or forgot, that you had to Cancel/click the "Do Not Upgrade" option before the end of the 30 days trial OR 2) you hadn't even realised that you had signed up at all...

* Amazon have refunded many people in full - if you didn't use the 'Prime' delivery option after payment was taken you should be eligible - and even if you did use it, a partial refund is often possible.

* You can cancel via Your Account > Settings > Manage Prime Membership, and a refund should follow in 2 - 3 working days. If it doesn't, then contact Amazon. (N.B. Make sure that you CANCEL completely - do not simply "cancel renewal"- as that would then let your membership run for 12 months before it cancelled....)

* Alternatively you can cancel via Customer Services, if in any doubt, and if you feel you want to discuss it with someone. Just click on the "Contact Us" button, on the right of this or any of the 'Help' pages, in the 'Self Service' section.
- At Stage 1 select "Prime and more" - then at Stage 2 select "other non-order questions" in the dropdown menu.
- You will then get a choice of email (slow) or, they phone you back (usually within a minute, free, and the recommended option) or 'online chat' (also pretty 'instant') as ways to communicate.

Or, call them on UK Freephone 0800 496 1081.
(N.B. 0800 numbers are Free from a Landline BUT would cost from some mobiles.)

* If you also need refunds for previous years then you will definitely need to contact Amazon Customer Services - possibly more than once - they seem to have a rule "one phonecall - one refund"...!

* N.B. People are reporting the best outcome if they contact Amazon by phone - either via the Contact Us button and the phone-back option, or on the Freephone No. (Emailing Amazon seems to be the least-recommended way of getting this resolved.)

* Type "£49" or "£79" in the Search box for this forum to see lots of past discussions about this...!

* Also here's a link to Amazon's Help page about Prime:
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200421650

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By Di Lofting, 11-Jun-2014 21:12 BST Permalink Report abuse

In reply to peter wilcox

24-Apr-2014 17:09 BST

I HAVE HAD £79-00 TAKEN FROM MY BANK ACCOUNT WHY ?

79 00 has been taken from my bank I don't know why this has been taken please explain

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By KateThatcham, 11-Jun-2014 22:06 BST Permalink Report abuse

In reply to Di Lofting

11-Jun-2014 21:12 BST

79 00 has been taken from my bank I don't know why this has been taken please explain

Di - just read the post above yours from WendyB...........................................

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Initial question 24-Apr-2014 17:09 BST
Latest reply 11-Jun-2014 22:06 BST
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