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By Miss Hatton, 17-Aug-2014 13:02 BST Permalink Report abuse

Hi,
I have just purchased a Kindle Paperwhite, I tried all day yesterday to connect to a Wi-Fi network the only one without a padlock was BT-FI-with FON,but this did not work.
I pay BT for my Email account but only have a 3G USB Modem a pre-paid 12 GB dongle from 3 that I use for the internet does this mean that I am unable to use my lovely new Kindle. I did try yesterday to download 3 free books, but until connected I assume they will never get loaded on to my Kindle?

Can you please help?
Am I able to return this item for a refund?
I always have good reception in my area and have had no problems with my internet connection for the last 3 years as I am a low user a prepaid dongle works best for me.

My registration number for Amazon Kindle is FSN 901722014313E8E


Kind regards,
Miss Suzanne Hatton

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Thank you.

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By Damaskcat, 17-Aug-2014 13:30 BST Permalink Report abuse

In reply to Miss Hatton

17-Aug-2014 13:02 BST

Hi,
I have just purchased a Kindle Paperwhite, I tried all day yesterday to connect to a Wi-Fi network the only one without a padlock was BT-FI-with FON,but this did not work.
I pay BT for my Email account but only have a 3G USB Modem a pre-paid 12 GB dongle from 3 that I use for the internet does this mean that I am unable to use my lovely new Kindle. I did try yesterday to download 3 free books, but until connected I assume they will never get loaded on to my Kindle?

Can you please help?
Am I able to return this item for a refund?
I always have good reception in my area and have had no problems with my internet connection for the last 3 years as I am a low user a prepaid dongle works best for me.

My registration number for Amazon Kindle is FSN 901722014313E8E


Kind regards,
Miss Suzanne Hatton

If you use a USB modem to connect to the internet then that won't work for a Kindle Paperwhite unless you can use it to create a Wi-Fi hotspot to connect to.

A padlock beside a connection just means that you need a password to connect. BT FON should allow you to connect wirelessly but you may have to pay fro your usage.

The Paperwhite needs to connect wirelessly to Amazon to complete the registration process but you could do that using a free Wi-Fi service such as those made available by Starbucks etc and after that you can download your books to your computer and transfer them via the USB cable which came with your Paperwhite.

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Initial question 17-Aug-2014 13:02 BST
Latest reply 17-Aug-2014 13:30 BST
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