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New books not downloading onto kindle paperwhite

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By Mrs. Susan Budden, 17-Aug-2014 11:28 BST Permalink Report abuse

My purchased books are not being downloaded onto my new kindle paper white. They are being downloaded onto my iPad instead. I noticed that the Manage my Kindle site has the wrong serial number for my kindle - it is showing the serial number for my old kindle. How can I change the serial number?

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Thank you.

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By Damaskcat, 17-Aug-2014 11:53 BST Permalink Report abuse

In reply to Mrs. Susan Budden

17-Aug-2014 11:28 BST

My purchased books are not being downloaded onto my new kindle paper white. They are being downloaded onto my iPad instead. I noticed that the Manage my Kindle site has the wrong serial number for my kindle - it is showing the serial number for my old kindle. How can I change the serial number?

It sounds as though you may not have registered the Paperwhite to the right Amazon account. You won't be able to alter a serial number on your account - the only way is to register your Paperwhite to the account and then it will show on your account. You will need to de-register the Paperwhite from the account it is on at present and then register to the correct one using the log on details for that account.

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Thank you.

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Initial question 17-Aug-2014 11:28 BST
Latest reply 17-Aug-2014 11:53 BST
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