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Unable to register new Paperwhite

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By Customer, 29-Jun-2014 17:20 BST Permalink Report abuse

I have purchased a new Kindle Paperwhite for my wife's birthday but cannot register it in order to buy books.
I have used the option "If you already have an Amazon accoount" by trying to access the well used account in my name. I have also tried to set up a new account for my wife - to no avail. I have set up an account for her online via my PC but the Kindle refuses to acknowledge it.
Whatever I do, I keep getting an "Internal-Error" message on the Kindle.
Do I have a faulty Paperwhite?

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Thank you.

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By Bob, 29-Jun-2014 17:27 BST Permalink Report abuse

In reply to Customer

29-Jun-2014 17:20 BST

I have purchased a new Kindle Paperwhite for my wife's birthday but cannot register it in order to buy books.
I have used the option "If you already have an Amazon accoount" by trying to access the well used account in my name. I have also tried to set up a new account for my wife - to no avail. I have set up an account for her online via my PC but the Kindle refuses to acknowledge it.
Whatever I do, I keep getting an "Internal-Error" message on the Kindle.
Do I have a faulty Paperwhite?

If you purchased it from Amazon unless you said it was a gift then it will come preregistered to your existing account. I would contact the seller. There are quite a few dodgy ones on ebay etc where they have been lost/stolen and blocked by Amazon I think this gives an internal error.
If you want to contact Amazon use the "Contact Us" button on this page.

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Initial question 29-Jun-2014 17:20 BST
Latest reply 29-Jun-2014 17:27 BST
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