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I have a kindle model d01100 and it wont find any wifi networks to connect to

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By Guy Wicks, 12-Aug-2014 23:12 BST Permalink Report abuse

Hi. My Mum's kindle has stopped connecting to the wifi, any wifi. I've followed all the online help, hard reset the machine many times and still no wifi networks are visible. The wifi symbol at the top of the screen is five light grey bars. The settings says 'Available wifi networks (0)' which is untrue as a) I'm on my laptop and my wireless now! and b) there are at least three other wifi sources that I can see from my phone, ipad and laptops.
Please - how can I get this kindle to recognise and connect to the wifi so I can get it to sync up again.
Thanks in advance. Guy

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By Bawmer, 13-Aug-2014 00:10 BST Permalink Report abuse

In reply to Guy Wicks

12-Aug-2014 23:12 BST

Hi. My Mum's kindle has stopped connecting to the wifi, any wifi. I've followed all the online help, hard reset the machine many times and still no wifi networks are visible. The wifi symbol at the top of the screen is five light grey bars. The settings says 'Available wifi networks (0)' which is untrue as a) I'm on my laptop and my wireless now! and b) there are at least three other wifi sources that I can see from my phone, ipad and laptops.
Please - how can I get this kindle to recognise and connect to the wifi so I can get it to sync up again.
Thanks in advance. Guy

Reboot your router.

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By Combat Wombat, 13-Aug-2014 04:59 BST Permalink Report abuse

Some posters suggest turning wifi off / turn aeroplane option ON on the kindle and then do the 33 second reset - this reboots the wifi segment of the operating system.
Fingers crossed. CW

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By Guy Wicks, 13-Aug-2014 07:47 BST Permalink Report abuse

In reply to Combat Wombat

13-Aug-2014 04:59 BST

Some posters suggest turning wifi off / turn aeroplane option ON on the kindle and then do the 33 second reset - this reboots the wifi segment of the operating system.
Fingers crossed. CW

Thanks for your prompt reply CW. However, doing a full reset with airplane mode on still did not restore the wifi.
The wifi router itself is fine, and I should be able to see at least three of four other networks from my neighbours even if mine was suspect.

I did try to do a 'Reset to factory defaults' but when I try and choose 'OK' it does nothing (except close the dialog box).

Kindle OS 4.1.1 (1813030025)

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By ChrisJ, 13-Aug-2014 08:08 BST Permalink Report abuse

In reply to Guy Wicks

13-Aug-2014 07:47 BST

Thanks for your prompt reply CW. However, doing a full reset with airplane mode on still did not restore the wifi.
The wifi router itself is fine, and I should be able to see at least three of four other networks from my neighbours even if mine was suspect.

I did try to do a 'Reset to factory defaults' but when I try and choose 'OK' it does nothing (except close the dialog box).

Kindle OS 4.1.1 (1813030025)

If reset to factory defaults doesn't do anything, then you need to contact Amazon. Use the Contact Us button on the right of this page...

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By Carrie Anne, 13-Aug-2014 11:18 BST Permalink Report abuse

I have the same Kindle with the same problems!

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By Damaskcat, 13-Aug-2014 12:28 BST Permalink Report abuse

In reply to Carrie Anne

13-Aug-2014 11:18 BST

I have the same Kindle with the same problems!

Then you need to try the same solutions!

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By Guy Wicks, 14-Aug-2014 12:37 BST Permalink Report abuse

In reply to ChrisJ

13-Aug-2014 08:08 BST

If reset to factory defaults doesn't do anything, then you need to contact Amazon. Use the Contact Us button on the right of this page...

Spent an hour on the phone to the (very friendly, patient and helpful) Amazon customer services agent going through all the usual procedures - but to no avail. She has escalated this with their internal technical teams. Hopefully in a few days I'll get another call from them to see if they can rescue this Kindle.

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By Guy Wicks, 16-Aug-2014 17:40 BST Permalink Report abuse

RESOLVED / FIXED

Amazon support called me back and fixed my Kindle. The trick was to turn Airplane mode ON, and then do the 'Reset to Factory Default' option in the settings. This allowed the Kindle to reset and after it rebooted, I was able to connect to my WiFi and register the Kindle on my Amazon account.

I hope this helps other sufferers.

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By Combat Wombat, 16-Aug-2014 18:16 BST Permalink Report abuse

Well done - I think I suggested this to you THREE DAYS AGO!!!!!

What's the point!

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Deleted by author on 17-Aug-2014 09:24 BST


By Bob, 16-Aug-2014 21:23 BST Permalink Report abuse

In reply to Combat Wombat

16-Aug-2014 18:16 BST

Well done - I think I suggested this to you THREE DAYS AGO!!!!!

What's the point!

And he said he had done it.

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By Guy Wicks, 17-Aug-2014 09:22 BST Permalink Report abuse

In reply to Combat Wombat

16-Aug-2014 18:16 BST

Well done - I think I suggested this to you THREE DAYS AGO!!!!!

What's the point!

Hi CW - thanks for your help and I'm sorry I didn't understand your answer as well as you expected me to. However, you do say 'do a 33 second reset' which I assumed was holding the power button down for 33 seconds - and this did not work.

What did work was turning airplane mode on and then doing a 'Return to Factory Default' reset from the menu.

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Initial question 12-Aug-2014 23:12 BST
Latest reply 17-Aug-2014 09:22 BST
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