Shop now Learn more Shop now Up to 50% off Fashion Cloud Drive Photos Shop now Learn More Shop now Halloween Pets Shop now Shop Fire Shop Kindle Voyage Listen in Prime Learn more Shop now
‹ Back to Kindle Help Community
This question is closed, and cannot accept new replies. Ask a new question.

FAQ: My book won't download

0 replies

By The Amazon Teamamazon, 31-May-2013 15:27 BST Permalink Report abuse

Content you've purchased from is stored on your Amazon account and is downloadable from Archived Items / the Cloud tab on your Kindle device.

First, you'll need to ensure your Kindle is connected wirelessly and Aeroplane Mode is turned off. For a guide to connecting your Kindle wirelessly, visit the Kindle Support page, select your Kindle device model and then select the "Connect to Wi-Fi" Help page:

For a guide to downloading content on your Kindle, visit the following help page:

If you're still encountering issues, try restarting your Kindle device:

Kindle Fire: Press and hold the power button, then tap the Shut Down button when it appears on the screen. After the device has completely turned off, press the power button to restart your Kindle Fire.

E-ink: From the Home screen, select Menu. Select Settings, then Menu again. Select Restart.

Once your Kindle restarts, try downloading the Kindle title again from the Cloud tab / Archived Items again.

If you're still encountering issues, you can Ask a Question from the Kindle Help Forum homepage.

Thank you.


If you find this content inappropriate and think it should be removed from the site, let us know by clicking the button below. This will be sent to, and we will take appropriate action.
Thank you for your feedback.
There was an error with your request. Please try again.

This question

Total replies 0
Initial question 31-May-2013 15:27 BST
Please try again.