Click the "Your Orders" button in Your Account. Next to any order that hasn't yet entered the dispatch process, you'll see a button: "Cancel items". On the next page, select the tick box to the right of the item(s) you want to cancel and click the "Cancel Selected Items" button. You'll also be asked to select a reason for cancelling the item from the drop-down menu that appears. You'll receive an e-mail confirmation from us shortly afterwards.
If the order you want to cancel is listed as "Items Dispatching Soon" or "Items Dispatched", you won't be able to cancel it and we won't be able to cancel it for you. Please read the Your statutory rights help page to find out more.Back to top
If you want to cancel an order placed with a third-party seller on Amazon Marketplace, you have a 30 minute window after placing the order in which you can cancel it yourself by going to Your Account. If this 30 minute window has passed but the item hasn't been dispatched yet you can click on the "Request Cancellation" button to send a request to the Seller that they cancel the order. See Cancelling or Changing a Marketplace Order for more information and advice.Back to top
Orders for e-mail and paper gift certificates can't be cancelled through Your Account. If you want to cancel such an order, please e-mail us and let us know. We'll do everything we can to help.Back to top