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Returns & Refunds
Need to return an item? Visit our Returns Centre
Frequently Asked Questions
What's Amazon.co.uk's returns policy?
How do I return an item?
Visit our Online Returns Centre to request the return. You'll be provided with a mailing label or instructions for your return. To learn more watch this video about returning items:
I've returned my item. How soon will I receive my refund?
Depending on the refund option you chosen, refund time can vary. To learn more, details are outlined in the table here.
If you returned the item to Amazon at your own expense, and the return is the result of an Amazon error, you will be refunded your postage costs when we process the return.You can return your purchase to us in its original condition within 30 days of the date you received the item, with any seals and shrink-wrap intact, clothing must have labels attached and we will issue a full refund for the price you paid for the item. Find out more about returning third-party and Warehouse Deals orders.
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