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Dispatch and Delivery
Frequently Asked Questions
How can I get free delivery?
FREE Super Saver Delivery is available if you're ordering items for delivery to the UK or eligible international destinations. The product detail pages will show if your items qualify for this delivery option. If you're an Amazon Prime member you can get unlimited One-Day Delivery at no extra cost within the UK.
Why didn't I get free delivery?
If you selected FREE Super Saver Delivery but were still charged for delivery check our Why Didn't I Get Super Saver Delivery? page to help you work out why.
Why does my order show more than one delivery?
If you chose the option to "Group my items into as few deliveries as possible," we make every effort to comply with your request. However, we have several warehouses and not all of the items we offer are stocked at any single warehouse. Sometimes we'll split your order into a number of different packages so that we can take advantage of the items in stock at different warehouses. Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order.
My order hasn't arrived. Where is it?
If you visit Your Account you'll be able to see a delivery estimate for your order. If this date has passed with no sign of your delivery then we recommend that you ask the carrier's local depot if they've already tried to deliver it, or ask your neighbour if the package has been left with them. If there's still no sign of your order please check our Where's My Stuff? page for help.
My order is with a seller on Amazon Marketplace and it hasn't arrived. Can you help?
If you're concerned about a Marketplace order, please see Where's My Marketplace order?
My order has arrived but there's a problem. Can you help me?
We'll do everything we can to help you. For more information on next steps please read the Question About An Item Received page.
I bought something from you that was delivered more than 30 days ago. Can I still return it?
We can only accept the return of items delivered more than 30 days ago if they're defective or faulty. You won't be able to use our Online Returns Centre in this case so you'll need to contact us.
I want to send a gift to someone. How can I do that?
Sending a gift from Amazon.co.uk is easy. For information please read our Sending a Gift page.
Can I get something sent to a BFPO or AFPO address?
Yes, we can dispatch to BFPO addresses or to APO/FPO addresses in the US. Some restrictions may apply. For more information please read our BFPO/AFPO page.
I want to leave a comment about the way my parcel was packed. Where can I do that?
Our Packaging Feedback page tells you how to let us know if your items arrived in good condition and in appropriate-sized packaging.This is the place to get delivery information both before and after you place your order.
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