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Why Didn't I Get FREE Delivery or FREE Standard Pickup

This page explains why you may not have qualified for FREE Delivery or FREE Standard Pickup (delivery to a Pickup Location).

Did you select FREE Delivery or FREE Standard Pickup?

Does your order have a minimum spend over £10 for Books or £20 for all other product categories?

Is your order being delivered outside the UK?

Did you "Group items into as few deliveries as possible"?

Did you buy the items from a Marketplace Seller?

Did you select FREE Delivery or FREE Standard Pickup?

You need to select "FREE Delivery" for orders being delivered to home or business addresses, or “FREE Standard Pickup” for orders being delivered to Pickup Locations in the order form.

If you've already placed an order, but it hasn't yet entered the dispatch process, you can go back and change the delivery method to FREE Delivery or FREE Standard Pickup like this:

  1. Go to Your Account.
  2. Click Your Orders.
  3. Click the Change Delivery Option button next to the order you want to modify. If the order has already entered the dispatch process, you won't see the button.
  4. Select "FREE Delivery" or "FREE Standard Pickup"and click the Confirm button.

Note: You can't select FREE Delivery or FREE Standard Pickup as the default option for 1-Click shopping but you can go back and apply FREE Delivery or FREE Standard Pickup to a 1-Click order if it hasn't yet entered the dispatch process, using the instructions above .

Does your order have £10 or more of Books or £20 of other eligible items?

Orders including £10 or more of eligible books qualify for FREE Delivery or FREE Standard Pickup. All orders of £20 or more of eligible items across any product category also qualify for FREE Delivery or FREE Standard Pickup.

Is your order being delivered outside the UK?

The order must be £25 (including local VAT) or above to qualify for FREE Delivery to the Republic of Ireland. If your order qualifies for FREE Delivery, you'll still be charged a delivery fee for any ineligible items in the order.

FREE Delivery can only be applied to orders dispatched to addresses within the UK or the Republic of Ireland.

Some items may be ineligible for FREE Delivery due to size or weight.

Did you "Group items into as few deliveries as possible"?

To qualify for FREE Delivery or FREE Standard Pickup, your delivery preference must be "Group items into as few deliveries as possible", not "Dispatch items as they become available". To check the delivery preference on an open order:

  1. Go to Your Account.
  2. Click Your Orders.
  3. Click the Change Delivery Option button next to the order you want to modify. If the order has already entered the dispatch process, you won't see the button.
  4. Make sure "Group items into as few deliveries as possible" is selected and click the Confirm button.

Did you buy the items from a Marketplace Seller?

Items dispatched by Amazon.co.uk are eligible for FREE Delivery or FREE Standard Pickup. For the UK and the Republic of Ireland, this includes items that are "Fulfilled by Amazon".

All other items sold by Marketplace Sellers on Amazon Marketplace are dispatched directly by the Seller and aren't eligible for FREE Delivery.

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