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Problems With A Marketplace Order

If you have a problem with a Marketplace order, please try and contact the Seller in the first instance. The vast majority of problems are caused by miscommunication, and a quick e-mail can usually resolve things to everyone's satisfaction.

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Problem With A Delivery

Sellers are responsible for communicating with you and for correcting any problems that might arise with lost deliveries, damaged items or other mishaps. The good news is, if you don't receive an item ordered on Amazon Marketplace, you may be eligible for protection under the Amazon.co.uk A-to-z Safe Buying Guarantee.

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Item Not As Described

If, when you receive your item, it doesn't match the Seller's description (is "materially different") you must contact the seller within fourteen (14) days of receipt to request return information.

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Counterfeit Goods

Counterfeit goods are not permitted to be sold on Amazon.co.uk Marketplace. If you receive a Marketplace item which you believe to be counterfeit, please let us know by clicking the "Contact Us" button on the right of this page.

Amazon will thoroughly investigate every reported instance of suspected counterfeit goods being sold.

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Reporting Fraud

Our first concern at Amazon.co.uk Marketplace is maintaining a safe and secure transaction environment. Before you consider submitting a claim, please read the Amazon.co.uk A-to-z Safe Buying Guarantee. If your transaction isn't covered under the Amazon.co.uk A-to-z Safe Buying Guarantee, please make every effort to contact the other party to resolve the problem and rate the other party's performance.

If you continue to experience problems despite your best efforts to resolve the situation amicably please let us know by clicking the "Contact Us" button on the right of this page.

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Information about what you can do if you have any problems with an order placed on Amazon.co.uk Marketplace.