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Contact Marketplace Sellers

You can contact a Marketplace Seller both before and after placing an order.

To contact a Marketplace Seller before placing an order:

  1. On the Product Detail page click on the name of the Seller.
  2. On the next page, at the bottom right under Further Information, click Contact the seller.
    Note: occasionally, the same product will be sold by different Sellers. In these cases, click New and Usedin the product listing page to see the list of available Sellers. Then click the rating of the Seller you want to contact to access the Seller´s At a glance page. Then click Contact the seller under Further Information.
  3. Fill out the contact form. Your message will be routed to the Seller via the Seller Communication Centre. They'll respond to you by e-mail within 3 business days.

To contact a Seller after placing an order with them:

  1. Go to Your Orders.
  2. Click the Contact seller button next to the relevant order.
  3. Fill out the contact form. Your message will be routed to the Seller via the Seller Communication Centre. They'll respond to you by e-mail within 3 business days.

For all queries relating to Marketplace orders or items, your first point of contact should always be the seller.
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