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Condition Guidelines

The first step towards ensuring a great experience for both buyer and seller is an honest appraisal of the new, used, refurbished or collectible items you list for sale on Amazon.co.uk Marketplace.

Please note: Once you have chosen the condition of your listing, you cannot modify it later.

Click a link to view condition guidelines for the category selected.

Books

We suggest that you list new and used books at a price lower than the Amazon.co.uk price.

Collectible books

Must be signed, a limited first edition, out of print, or have other desirable qualities that could reasonably be assumed to increase the book's value to a collector--you will have an opportunity to say why. We suggest that you list such books at a price higher than the Amazon.co.uk price.

New books

Brand-new, unused, unread and in perfect condition.

Used books

  • Like New: an apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Books may contain a remainder mark on an outside edge, but this should be noted in the listing comments.
  • Very Good: a copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
  • Good: a copy that has been read but remains in clean condition. All pages are intact and the cover is intact (including the dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels.
  • Acceptable: a readable copy. All pages and the cover are intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but notes cannot obscure the text.

What we will not accept for sale at Amazon.co.uk: mouldy, badly stained or unclean copies; copies with missing pages or obscured text; promotional books, including advance reading copies. Uncorrected proof copies are prohibited.

Make sure you describe your books accurately. An accurate product description increases buyer satisfaction, helps sellers build a loyal customer base, and ensures positive feedback ratings. Should a book have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of a remainder mark should always be noted in comments. Advance reading copies and uncorrected proofs are not permitted.

Music

Collectible music

Must be signed, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible.

New music

A brand-new, unused, unopened CD in perfect condition.

Used music

  • Like New: an apparently unopened CD in perfect condition (although it may be out of its original wrapping). The jewel case has no scratch or scuffing. The inlay notes, inclusions and/or sleeve are in perfect condition. The CD itself is unmarked with no sign of wear. The CD may have a remainder cut-out on the spine; this should be noted in listing comments.
  • Very Good: a well-cared-for CD that has been listened to but remains in great condition and plays perfectly. The jewel case may show limited signs of wear, as may the inlay notes and inclusions.
  • Good: the CD plays perfectly but has clear signs of wear. This jewel case is undamaged, and original liner notes are in good, unmarked condition.
  • Acceptable: the CD plays perfectly, but is otherwise the worse for wear. The jewel case may be damaged, and the inlay notes may be marked (but remain complete and legible), or one or more of these items may be missing. The seller must note any missing items in the listing comments. The CD or packaging may have identification markings from its owner.

What we will not accept for sale at Amazon.co.uk: music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.co.uk Marketplace.

Make sure you describe your CDs and cassettes accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

Videos and DVDs

Collectible videos and DVDs

Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

Used videos and DVDs

  • Like New: an apparently unopened video or DVD in perfect condition (although it may be out of its original wrapping). The box or DVD case is clean and vivid, with no signs of wear. Any codes for digital copies or downloadable content included in the item have not expired and have not been redeemed. Suitable for presenting as a gift.
  • Very Good: a well-cared-for video or DVD that has been listened to, but remains in great condition. The film is complete, without interruption, and does not skip. The box or DVD case may show limited signs of wear, as may the liner notes. Any voucher codes or digital content included in the item may be missing or have expired or been redeemed, but this must not prevent use of the item. The seller must note any missing or redeemed items in the listing comments.
  • Good: a video or DVD with clear external signs of wear, but one that continues to play perfectly. The video or DVD may have identification markings from its owner.
  • Acceptable: a video or DVD with extensive external signs of wear, but one that continues to play perfectly. The box or DVD case may be damaged, and the notes or other inclusions may be marked (but remain complete and legible), or one or more of these items may be missing. The seller must note any missing items in the listing comments.  

What we will not accept for sale at Amazon.co.uk: video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon.co.uk marketplace, as are recordings in which any aspect of the film is missing or obscured.

Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

Video Games

New video games

A brand-new, unused, unopened video game in perfect condition in its original packaging and with all original packaging materials included.

Used video games

  • Like New: an apparently unopened video game in perfect condition (although it may be out of its original wrapping). The box and item are pristine, with no signs of wear. Suitable for presenting as a gift. The game has not been registered and any voucher codes included in the item have not been redeemed.
  • Very Good: a well-cared-for video game that has been played but remains in great condition. The game and its original packaging are complete and slightly worn, but unmarked and undamaged. Any voucher codes included in the item may be missing or may have been redeemed, but this must not prevent the use of the game. The seller must note any missing or redeemed items in the listing comments.
  • Good: the video game shows wear from consistent use, but remains in good condition. There may be clear external signs of wear and damage to the original packaging or instructions, but the game plays perfectly.
  • Acceptable: the video game is fairly worn but it continues to work perfectly. The box and instructions may be missing or damaged. The video game may have identification markings from its owner.

What we will not accept for sale at Amazon.co.uk: video games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied media in any form. Promotional media is prohibited for sale through Amazon.co.uk Marketplace, as are video games in which essential accompanying material is missing (this does not necessarily include instructions or case). Please refer to any missing items in the condition notes field for the item.

Automotive

  • New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
  • Refurbished: A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."
  • Used - Like New: An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.
  • Used - Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.
  • Used - Good: The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.
  • Used - Acceptable: The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.

What we will not accept for sale at Amazon.co.uk: Automotive products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Products that require repair or service are unacceptable.

Electronics & Photo

New Electronics & Photo items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

Used Electronics & Photo items

Refurbished electrical and photographic items must be refurbished and warranted by the manufacturer or re-manufacturer.

  • Refurbished: a product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. It may or may not be in its original packaging. The manufacturer warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the condition notes for the item.
  • Like New: an apparently untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: the item shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: the item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

What we will not accept for sale at Amazon.co.uk: electrical and photographic items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Electrical items without CE marks are not acceptable.

All electrical and photographic equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come fixed with a UK standard three-pin plug. You must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/ for lists of recalled products). Unclean items are not acceptable.

Note on Generic and/or Universal Accessories (e.g. Universal Remote Controls): Items that are compatible with multiple devices/models should not be listed separately by model compatibility. These are considered duplicates and may not be set up as separate products on the Amazon platform even when customised to work with specific models ahead of delivery to customers.

Home & Garden

New Home & Garden items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

Used Home & Garden items

Refurbished Home & Garden items must be refurbished and warranted by the manufacturer or re-manufacturer. We suggest that you list used and refurbished items at no more than 90 per cent of the Amazon.co.uk price.
  • Refurbished: a product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. It may or may not be in its original packaging. The manufacturer warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the condition notes for the item.
  • Like New: an apparently untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: the item shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: the item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

What we will not accept for sale at Amazon.co.uk: Home & Garden items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). New electrical items without CE marks. Consumable items where any part has been used. Products that require repair or service.

All Home & Garden equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a UK standard three-pin plug. You must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/ or http://www.ukrecallnotice.co.uk/ for lists of recalled products). Unclean items are not acceptable.

Ink and Toner Cartridges

Sellers may list ink and toner cartridges in "New" and "Used" conditions; approval from Seller Support is required to list items in the "Used" condition. Amazon prohibits sellers from listing ink and toner cartridges in "Refurbished" condition.

See also Selling Ink and Toner Cartridges.

Large Appliances

New Large Appliances items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

Used Large Appliances items

Refurbished Large Appliances items must be refurbished and warranted by the manufacturer or re-manufacturer. We suggest that you list used and refurbished items at no more than 90 per cent of the Amazon.co.uk price, if applicable.

  • Refurbished: a product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. It may or may not be in its original packaging. The manufacturer warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the condition notes for the item.
  • Like New: an apparently untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: the item shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: the item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

What we will not accept for sale at Amazon.co.uk: Any Large Appliances items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). New electrical items without CE marks. Consumable items where any part has been used. Products that require repair or service.

All Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a UK standard three-pin plug. You must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/ or http://www.ukrecallnotice.co.uk/ for lists of recalled products). Unclean items are not acceptable.

Office Products

New Office Products
Just like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.

Refurbished Office Products
A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.

Used Office Products

  • Like New: An apparently untouched office product in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

What we will not accept for sale at Amazon.co.uk: Office products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

Click here for more information.

Software

New software

Brand-new, unused, unopened software, in perfect condition.

Used software

  • Like New: an apparently untouched software item in perfect condition. The original plastic wrapping may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for item that has seen limited use but remains in great condition. The discs and instructions are complete and undamaged, but may show some signs of wear. The discs work perfectly.
  • Good: the discs shows wear from consistent use, but remain in good condition. The original instructions are included, and are in acceptable condition. The packaging may be marked or identified, and show other signs of previous use. The discs work perfectly and are in good overall shape.
  • Acceptable: the discs are fairly worn, but continue to work perfectly. The signs of wear can include scratches and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The discs may be marked or identified, and show other signs of previous use.

What we will not accept for sale on Amazon.co.uk: Software that has been copied or duplicated in any format is prohibited. In addition, fulfilment, promotional, beta (pre-release), unauthorised freeware/shareware and softlifted software versions are prohibited. The majority of software licence agreements permit the initial licensee of the software to make a one-time permanent transfer of the licence directly to an end user.

Sometimes the licence requires the transfer to include all of the software product (including all component parts, the media and printed materials, any upgrades, the licence itself and, if applicable, the Certificate of Authenticity). You should refer to your software's licence agreement to ensure that any software posted for sale is permitted to be transferred. Software that is not usable, is incomplete or in breach of the licence agreement is unacceptable, as is software not published by the original manufacturer, including recopied media in any form.

In addition, software from which essential accompanying material is missing (this does not necessarily include instructions or case) is not permitted. Please mention any missing items in the condition notes field for the item.

Toys

Collectible toys

Must be unique--you will have an opportunity to detail why your toy is collectible. We suggest that you list such toys at a price greater than the Amazon.co.uk price.

New toys

A brand-new, unused, unopened toy, in perfect condition.

Used toys

  • Like New: an apparently unused toy in perfect condition (although it may be out of its original wrapping). All original parts of the toy are present and in perfect condition. The toy is unmarked with no sign of wear. Suitable for presenting as a gift.
  • Very Good: a well cared-for toy that has been played with, but remains in great condition. The toy may show limited signs of wear, but all original parts are present and in great condition.
  • Good: the toy is still in a good condition to play with, though shows some signs of wear. It is undamaged, and the original parts are present and in good condition.
  • Acceptable: the toy is in a condition such that it can still be played with, but it is otherwise the worse for wear. Some parts of the toys may be damaged or marked, but all original parts are present. The toy may have identification markings of its owner.

What we will not accept for sale at Amazon.co.uk: toys that have missing parts that are essential to the workings of the toy. All toys, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property). You must not list any product that has been the subject of a product safety recall (visit http://www.tradingstandards.gov.uk/ for lists of recalled products).

In addition, the sale of promotional media through Amazon.co.uk Marketplace is prohibited.

NEW ONLY

Products listed on Amazon.co.uk Marketplace in the below categories must be in the NEW ONLY condition.

Apparel

Only New items are permitted to be sold in the Apparel category on Amazon.co.uk.
New: Just like it sounds. A brand-new, unused, item with its original tags and packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Baby, Pet and Grocery

Only New items are permitted to be sold in the these product categories on Amazon.co.uk.

New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Item should be within expiry date, if applicable.

Health and Beauty

Only New items are permitted to be sold in the Health and Beauty category on Amazon.co.uk.

New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact.  Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.  Item should be within at least 3 months of expiry date, if applicable.

Shoes and Bags

Only New items are permitted to be sold in the Shoes and Handbag category on Amazon.co.uk.

New: Just like it sounds. A brand-new, unused, item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Sports

Only New items are permitted to be sold in the Shoes and Handbag category on Amazon.co.uk.

New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

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Seller Support

Please use the e-mail address associated with your Amazon.co.uk Seller account.