About Identifying Whether an E-mail is from Amazon

E-mails from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon.co.uk.

Important:

Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.

Amazon e-mails:
Never ask you to reply with personal information.
We collect personal information only through our website. Personal information includes things like:
  • Your National Insurance number.
  • Your credit card number, PIN number, or credit card security code (including "updates" to any of the above).
  • Your mother's maiden name.
  • Your Amazon.co.uk password.
Provide instructions on how to verify account information through the Amazon.co.uk website.
We'll never prompt you to verify account information through a link in the e-mail.
Don't contain unsolicited attachments.
We won't include an attachment you weren't expecting.
Are proofread.
Typos and grammatical errors aren't common.
Only link to sites that begin with http://"something".amazon.co.uk.
Legitimate sites have a dot before "amazon.co.uk". Sites such as "payments-amazon.com" aren't Amazon sites. We'll also never use an IP address (string of numbers) followed by directories, such as "http://123.456.789.123/amazon.co.uk/".

Note:

  • If the message seems to be an order confirmation, look in Your OrdersYour Orders and see if there is an order that matches the details for the one in the e-mail. If it doesn't match an order, the message isn't from Amazon.
  • If the message asks you to update your payment method, go to Your AccountYour Account and click Manage Payment Options in the Payment section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

To help identify phishing e-mails and for tips on safe online shopping, see our short Help Video:

Suspicious e-mails not from Amazon often contain:

  • An order confirmation for an item you didn't purchase or an attachment to what looks like an order confirmation.

    Note: Go to Your OrdersYour Orders to see if there's an order that matches the details in the e-mail. If it doesn't match an order, the message isn't from Amazon.

  • Requests for your Amazon.co.uk username and/or password, or other personal information.
  • Requests to update payment information.

    Note: Go to Your AccountYour Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

  • Links to websites that look like Amazon.co.uk, but aren't Amazon.
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors.
  • Forged e-mail addresses to make it look like the e-mail is coming from Amazon.co.uk.

    Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.co.uk, then it's a fraudulent e-mail.