Check the Status of Your Trade-In

You can check the status of your Trade-In at any time in Your Trade-In Account.

To check the status of your trade-in:
  1. Go to Your Trade-In Account.
  2. Review the status of your trade-in item.


  • Trade-in submissions sent via Royal Mail may take up to 6 business days to arrive before your submission is processed.
  • Processing time for Trade-in submissions may also take an additional 2 days after they arrive at our facility.

If one of your items was lost in transit, please contact us.