If you're experiencing issues downloading your game or software purchase, here are some common solutions that may help.
If nothing happens when you attempt to start your download, or if you see an error message during the download process, try using another web browser. Supported browsers include Firefox, Chrome, Internet Explorer and Opera. There may be a temporary issue or incompatible setting with the browser you originally used that's preventing the download.
In certain cases, your anti-virus software can block the download of a game or software from Amazon.co.uk. You may need to add Amazon.co.uk to your list of trusted sites, or allow downloads from Amazon.co.uk if your browser displays a security warning. Also make sure your anti-virus and spyware software is up-to-date.
Note: Anti-virus software publishers frequently update their products, and may incorrectly identify downloaded games and software as harmful files. All Amazon Games & Software Downloads go through a review process that includes virus and spyware scanning. If your download is flagged as harmful, you may need to contact your anti-virus software publisher to report the issue.
Some network connections and secure VPNs have additional restrictions that may block your download. If possible, switch to a different connection and try your download again. If you’re downloading a particularly large file, we recommend using a stable and fast broadband connection.
Sometimes a download will stop unexpectedly due to intermittent connection issues. To restart your download, visit Your Games & Software Library and click Download next to your selected game or software to start the process again.
When re-downloading casual games, first reinstall the Amazon Games & Software Downloader. To reinstall the Downloader, go to Install the Amazon Games & Software Downloader and follow the onscreen instructions.
For more information, go to Download and Install Your Game or Software Order.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.