About Collections

The Returns Support Centre will offer you the option to have your item collected, rather than you having to post it.

For more information see Organise a Collection.

Our carrier, DPD, will collect the item(s) you'd like to return between 9:00 am and 6.00 pm on the scheduled day, as long as:

  • Each item weighs less than 31 kg.
  • Each item is smaller than 100 cm x 70 cm x 60 cm.
  • You’re there to sign confirming that you’ve handed the parcel over. DPD won't accept packages left in safe locations. If your collection address is non-residential or an apartment complex, your package will need to be left at a reception area.

Note: On the day of collection DPD will give you at least 2 hours’ notice by e-mail to advise you of the 1-hour time-slot for your collection.

You’ll be able to track the return through the Returns Support Centre (Amazon.co.uk full site)Returns Support Centre at https://www.amazon.co.uk/returns. You can also use the Track My package link from the Your Orders page. Please note that both links lead to same tracking page.

We’ll e-mail you when we’ve received the return and when you’ve been refunded. For more information, go to About Refunds.

If you miss a collection, DPD will leave a card with a phone number that you can ring to re-schedule it. You’ll have 24 hours to re-schedule a collection. If you want to reschedule the collection before the allotted time, you can do so by replying to the e-mail DPD have sent you.

If you have any problems, you can also contact uscontact us and we’ll book a new collection for you.