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Organise a Collection

Go to the Returns Support Centre to return an item. One of the options presented to you may be a collection. Once you select Continue you’ve committed to receiving a collection.

To organise a collection:

  1. Go to the Returns Support Centre and confirm you want to return the items(s) by collection.
  2. Print the internal return label(s) in the Returns Support Centre. Please make sure that if you’re returning items from more than one order, that you print all corresponding return labels.
  3. Package the item(s) up securely, making sure the internal return label from the Returns Support Centre is inside. If you don’t have the original box, that’s not a problem as long as the packaging is secure.
  4. Hand over the package to the driver when they arrive. The driver may ask you to sign as confirmation that the package has been picked up. The DPD driver will then fix a label to the front of the box and take your parcel with them. If your collection address is a non-residential address or apartment complex, your package will need to be left at a reception area.

Note: In some cases, if the return isn't the result of our error, a home collection cost of £6.00 will be deducted from your refund.

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