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Return a Parcel Using an Amazon Locker

If the item you're returning is eligible and there's an available Amazon Locker near you, you'll see the option to "drop off your return at an Amazon Locker". When you select this option, you can click on Choose a locker location to return your item to view a map and select an Amazon Locker.

To return an item using an Amazon Locker:

  1. Create your label using the Returns Support Centre. Once you've created your returns label, we'll send you an e-mail with your Amazon Locker return code and instructions.
  2. Package your return, making sure it's no bigger than 30cm x 30cm x 30cm.
  3. Print your returns label and fix it to the outside of the parcel.
  4. Take the unique code sent to you by e-mail to the Locker.
  5. When you get to the Amazon Locker, enter your return code and follow the instructions on the screen.


  • You'll have 1 business day to drop off your return. You'll see your return reservation window in the e-mail that we send you.
  • Please drop off your return within the return reservation. We can't guarantee a Locker will be available for your return after that time. If a Locker isn't available, please create a new returns label through our Online Returns Centre.
  • Not all items are eligible for return to an Amazon Locker. If you're not given the option to return your item to a Locker, please select an alternative delivery method.
  • isn't responsible for any personal items or items not related to the return left in the Amazon Locker.

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