Reset Your Password

If you've forgotten your password, you can reset it by requesting a "password reset" link to be sent to your e-mail address.

You can watch the following video for help if you've forgotten your password.

Forgot Your Password

If you want to make this update from a computer that you haven't used previously to shop at our website, we'll also ask you to confirm all your account information before being able to create a new password.

To request a password reset:
  1. Go to Forgot Your Password.
  2. Follow the on-screen instructions.

    You may be asked to copy the text from a picture in a text entry box (commonly known as a "CAPTCHA").

    If you find any problem while doing so, or you have difficulties reading the characters, we'll give you a chance to try again. Access your account and cancel any order in progress, then Contact Us.

  3. Follow the instructions in the e-mail sent to the e-mail address on your account.

After you've created a new password, it'll become active right away. Your new password will be applicable for all Amazon related accounts (including LOVEFiLM).

Tip: For information about selecting a strong password, go to Choose a Strong Password.