You can exchange or replace an item through our Returns Support Centre if your return meets certain criteria.
Extended Christmas Returns Policy
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from 1 November, 2015 to 31 December, 2015 inclusive may be returned at any time before midnight on 31 January, 2016. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2015.
Please note that this doesn't apply to mobile phones with contracts. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.
Did you receive a damaged, defective, or wrong item sold by Amazon.co.uk and want to replace it with the same item?
Note: Items Fulfilled by Amazon.co.uk but sold by another Seller can't be replaced, but may be returned.
You can exchange an item through our Returns Support Centre if your return item wasn't purchased with a promotion (except for promotions on delivery, such as FREE Delivery) and the exchange item meets the other eligibility criteria listed below.
This option is available for apparel, sports, shoes, baby products, jewellery, luggage and watch items that have a size or colour variation. The exchange item must be:
This option isn't restricted to specific product categories. The exchange item must be:
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.