You can exchange or replace an item through our Returns Support Centre if your return meets certain criteria.
Did you receive a damaged, defective, or wrong item sold by Amazon.co.uk and want to replace it with the same item?
Note: Items Fulfilled by Amazon.co.uk but sold by another Seller can't be replaced, but may be returned.
You can exchange an item through our Returns Support Centre if your return item wasn't purchased with a promotion (except for promotions on delivery, such as FREE Delivery) and the exchange item meets the other eligibility criteria listed below.
This option is available for apparel, sports, shoes, baby products, jewellery, luggage and watch items that have a size or colour variation. The exchange item must be:
This option isn't restricted to specific product categories. The exchange item must be:
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