The Returns Support Centre allows gift recipients and gift givers to return items fulfilled by Amazon.co.uk, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.
Extended Christmas Returns Policy
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from 1 November, 2015 to 31 December, 2015 inclusive may be returned at any time before midnight on 31 January, 2016. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2015.
Please note that this doesn't apply to mobile phones with contracts. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.
If you'd like to return a gift, please visit our
To return a gift:
Note: Your 17-digit order number (or "Order ID") is found on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you want to return.
Note: If the return isn't the result of our error, return costs will be deducted from your refund. If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, go to Return an Item Using an Amazon Locker.
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