Conditions of Use & Sale

Welcome to Amazon.co.uk. Amazon.co.uk and its affiliates provide access to the Amazon.co.uk website ("the website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Amazon.co.uk website. By using the Amazon.co.uk website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Amazon.co.uk service (eg: Wishlist or Marketplace or Amazon MP3 Service), you will also be subject to the terms, guidelines and conditions applicable to that service. ("Terms"). If these Conditions of Use & Sale are inconsistent with such Terms, the Terms will control.

Conditions Relating to Your Use of Amazon.co.uk

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

Amazon.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Notice, which also governs your visit to Amazon.co.uk, to understand our practices.

3. 1-ClickTM Ordering

After you purchase a product from us for the first time, we will automatically activate 1-Click ordering for you. 1-Click ordering is the fastest and easiest way to order products safely and securely from Amazon.co.uk. If you are using a public or shared computer terminal, we strongly recommend that you deactivate 1-Click ordering when you are not at the computer.

4. Access to Amazon.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Licence for website access

Amazon.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Amazon.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Amazon.co.uk's or its affiliates' names or trademarks without the express written consent of Amazon.co.uk. Any unauthorised use terminates the permission or license granted by Amazon.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Amazon.co.uk as long as the link does not portray Amazon.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Amazon.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

6. Amazon's Role

Amazon allows third party sellers to list and sell their products at Amazon. In each such case this is indicated on the respective product detail page. While Amazon as platform provider helps facilitate transactions that are carried out on the Amazon platform, Amazon is neither the buyer nor the seller of the seller's items. Amazon provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and seller. Amazon is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. Because Amazon wants the buyer to have a safer buying experience, Amazon provides the Amazon a-to-z guarantee in addition to any contractual and statutory rights.

7. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Amazon.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

8. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Amazon.co.uk reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

  • (a) grant Amazon.co.uk and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
  • (b) Amazon.co.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Amazon.co.uk, including the execution of deeds and documents, at the request of Amazon.co.uk.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Amazon.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Amazon.co.uk policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Amazon.co.uk and its affiliates for all claims brought by a third party against Amazon.co.uk or its affiliates arising out of or in connection with a breach of any of these warranties.

9. Defamation claims

Because Amazon.co.uk lists millions of products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Amazon.co.uk operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, Amazon.co.uk will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

10. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Amazon.co.uk, its affiliates or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Amazon.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Amazon.co.uk, our affiliates or our software suppliers and is protected by Luxembourg and international copyright and author' rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Amazon.co.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Amazon.co.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Amazon.co.uk's express written consent.

11. Intellectual Property Claims

Amazon.co.uk (the trading name for Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL) and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Infringement.

12. Trademarks

Click here to see a non-exhaustive list of Amazon trademarks. In addition, Amazon.co.uk graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Amazon. Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon.

13. Patents

One or more patents apply to the website and to the features and services accessible via the website, including without limitation: US Patent Nos. 5,715,399; 5,960,411; 6,006,225; 6,029,141; 6,064,980; 6,144,958; 6,169,986; 6,185,558; 6,266,649; 6,317,722; 6,360,254; 6,366,910; 6,401,084 and all corresponding foreign counterparts.

Conditions relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Amazon.co.uk to you, and the sale of products by Warehouse Deals on Amazon.co.uk to you. For conditions relating to the sale by third parties to you on Amazon.co.uk, see the Participation Agreement. For conditions relating to the sale of products by Amazon's Preferred Merchant, Indigostarfish.com, to you on Amazon.co.uk, see the Indigostarfish.com Terms and Conditions.For conditions specifically relating to the sale of digital content from the Amazon MP3 Music Service to you, see the Amazon MP3 Music Service Terms of Use.

14. Our contract

When you place an order to purchase a product from Amazon.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

15. Returns

Please review our Returns Policy, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.

16. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our efforts, a small number of the millions of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

For more details, please review our Pricing and Availability policy and our Availability Guide, both of which apply to products ordered from us.

All prices are inclusive of VAT unless stated otherwise.

17. Customs

When ordering goods from Amazon.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Amazon.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information.

18. Health & Safety

By purchasing any product from our Home & Garden shop, you acknowledge that you have read and understood our Health & Safety Guidelines.

Conditions Relating to Both Your Use of Amazon.co.uk and Sales to You

19. Children

Amazon.co.uk does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Amazon.co.uk only with the involvement of a parent or guardian.

20. Other businesses

Parties other than Amazon.co.uk and its subsidiaries operate stores, provide services, or sell product lines on this website. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Amazon.co.uk does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.

21. Product information

Unless expressly indicated otherwise, Amazon.co.uk is not the manufacturer of the products sold on this site. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. Amazon.co.uk accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

22. Electronic communications

When you visit Amazon.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

23. Losses

Amazon.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Amazon.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

24. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

25. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

26. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

27. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of the district of Luxembourg City.

28. Our details

Amazon.co.uk is the trading name for Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL.

This website (excluding "Marketplace") is owned and operated by Amazon EU SàrL. The "Marketplace" parts of the website, together with any other third-party seller programmes operated on the website from time to time are operated by Amazon Services Europe SARL.

For the Amazon.co.uk website (excluding "Amazon Music MP3 Service","Marketplace" and other third-party seller programmes on the website):

Amazon EU Sàrl 
    5 Rue Plaetis 
    L-2338 Luxembourg 
    Registered in Luxembourg No. B-101818 
    Business License Number: 104408 
    Luxembourg VAT Reg. No. LU 20260743 

You can contact us by visiting www.amazon.co.uk/contactus.

For "Marketplace" and other third-party seller programmes on the website:

Amazon Services Europe SARL. 
    5 Rue Plaetis 
    L-2338 Luxembourg 
    Registered in Luxembourg No. B-93815 
    Business License Number: 100416 
    Luxembourg VAT Reg. No. LU 19647148 

You can contact us by visiting www.amazon.co.uk/contactus.

For the "MP3 Music Service":

Amazon Media EU SARL. 
    5 Rue Plaetis 
    L-2338 Luxembourg 
    Registered in Luxembourg No. 112767 
    Business License Number: 110001 
    Luxembourg VAT Reg. No. LU 20944528

Notice and Procedure for Making Claims of Infringement

Amazon.co.uk is the trading name for Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL. We respond expeditiously to rights owners who complete and submit the Notice Form to communicate concerns of any alleged infringement. Go to the Notice Form directly.

Upon receipt of a Notice Form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to Amazon.co.uk and its affiliates the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Amazon.co.uk and its affiliates for all claims brought by a third party against Amazon.co.uk or its affiliates arising out of or in connection with the submission of a Notice Form.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Amazon.co.uk and are posted solely at the direction of Third Party Sellers who may be contacted by their "Seller Information" page, accessible from any of their listings.

ASIN and ISBN-10, Defined: "ASIN" stands for Amazon Standard Item (or Identification) Number and is ten (10) character identifier. It can be found below any listing under "Product Details". "ISBN-10" stands for International Standard Book Number and is a ten (10) digit identifier that can be found on some book listings under "Product Details".

Important Warning: giving false, misleading or inaccurate information in the Notice to Amazon.co.uk may result in civil liability. You should contact a solicitor should you have any questions.

Notice Form: If you believe that your rights are being violated by an item or information on the Amazon.co.uk site, you may fill out and submit the Notice Form.

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Notice and Procedure for Notifying Amazon.co.uk of Defamatory Content

If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately by copying the Notice to Amazon.co.uk of Defamatory Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a printed signed copy to: Defamation Notices, Amazon.co.uk Legal Department, Patriot Court, 1-9 The Grove, Slough, Berks, England SL1 1QP. Please note that this procedure is exclusively for notifying Amazon.co.uk of Defamatory content on or advertised for sale on the Amazon.co.uk website. Please provide your address, telephone number, and e-mail address when sending the notice to us.

Important Warning: giving false, misleading or inaccurate information in the Notice to Amazon.co.uk of Defamatory Content may result in civil and criminal liability.

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Notice to Amazon.co.uk of Defamatory Content

In the matter of www.amazon.co.uk

I, [please set out your full name] of [please give your postal address], [please state your occupation], say as follows:

1. I refer to the website www.amazon.co.uk ("the website"). I make this statement in support of my giving Amazon.co.uk notice that, via the website, it is causing or contributing to the publication of a defamatory statement.

2. The defamatory words (delete whichever paragraph is not applicable):

(a) appear in a book being sold by Amazon.co.uk via the website entitled [please state the book name and its author]. The defamatory words appear on page [please state the page number(s) where you consider there are defamatory words].

OR

(b) appear on the website at [please cut and paste the address of the relevant Web page from the website where the defamatory words appear].

3. The words that I consider to be defamatory are [please repeat the exact words you are complaining about].

4. These words are defamatory because [please state why you consider the words are defamatory].

5. The defamatory words are untrue because [please explain why the words complained of are untrue and what you believe the true position is].

6. I understand that this statement may be used in any court proceedings that may arise out of or relating to the defamatory words which I have complained about.

Statement of Truth

I declare the facts stated above to be true.

Signed:

Dated:

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