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About Amazon Locker

Amazon Locker provides you with a self-service delivery location to pick up your Amazon.co.uk parcels. Lockers are currently available in a variety of locations throughout the UK.

Instead of delivering a parcel to your home or business address, you can select an Amazon Locker location and pickup your parcel at a time that's convenient for you. Go to Amazon Locker to get started.

For Amazon Locker Pickup Locations, you can select One-Day or Standard Pickup. Depending on your chosen Locker location, you may only be able to select One-Day Pickup. If your order includes £10 or more of eligible books, or £20 or more of eligible items across any product category, your order will qualify for FREE Standard Pickup. Terms and Conditions apply. One-Day Pickup to an Amazon Locker is free for Amazon Prime members - if you're not an Amazon Prime member, you'll be charged £1.99. Click here for Standard Pickup rates.

Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code and the address and opening times for your selected Locker location.

When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to Amazon Locker locations must be picked up within three business days. If you're not able to pickup your parcel within this timeframe, the parcel will be returned to us and you will receive a refund.

We always aim to provide you with accurate opening hours for Pickup Locations, however, during holiday periods we suggest you re-confirm with the location to avoid disappointment and ensure you can collect your parcel when you need it.

Currently, Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg. If the combined size, weight or dimensions of your parcel exceeds the size restrictions, you'll need to remove items or select a different delivery address.

If you have a question about Amazon Locker or need help with an order, please contact us.

We hope you enjoy using this service and we'd love to hear about your experience. You can submit feedback through the Amazon Locker Customer Survey (Amazon.co.uk full site).


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