Search Help:

Cloud Drive Desktop App

About the Cloud Drive Desktop App

The Cloud Drive desktop application helps you manage your files and folders from your PC or Mac computer.

The Cloud Drive desktop application installs a Cloud Drive folder to your computer that mirrors the Cloud Drive website.

Using drag-and-drop, files and folders can be uploaded to Cloud Drive or downloaded to your computer without having to open the full website.

Note: File names containing special characters or ending with a space or a period may not be available with the Cloud Drive desktop application.

For information on installing the Cloud Drive desktop application, go to Install the Cloud Drive Desktop App.

Supported Operating Systems

The Cloud Drive desktop application is compatible with Mac computers running 10.6 and above, and Windows computers running Windows XP and above. File names containing special characters or ending with a space or a period may not sync with the Cloud Drive desktop application.

Installing the Amazon Cloud Drive Desktop App

You can install the Amazon Cloud Drive desktop application to keep your Cloud Drive files up-to-date.

To install the Desktop App, visit www.amazon.co.uk/gp/drive/app-download. Follow the on-screen instructions to download and install the app.

Registering

Once you have downloaded and installed the Cloud Drive Desktop App you will be prompted to sign in to your Amazon.co.uk account. Enter your e-mail address and password combination and select Sign In.

If you haven't got an Amazon account select "Create an Amazon Account" and follow the onscreen instructions to get started.

Sign In

Using the Desktop App

The first time you open the Desktop App a tour of the app will automatically begin. You can navigate through the tour using the Previous and Next buttons or close the tour by selecting Skip Tour. The tour demonstrates how to upload files to your Cloud Drive.

Cloud Drive Tour

Uploads and downloads of files and folders can be paused and resumed at any time. Uploads and downloads run in the background so you can continue using your computer.

The Amazon Cloud Drive Desktop App can handle system restarts and any interruptions to your Internet connection without losing your data.

 

Uploading a File

Files can be uploaded from your computer using the Cloud Drive desktop application on your computer.

To upload files using the Cloud Drive desktop application:

  1. Select one or more files or folders from your computer that you want to upload.
  2. Move the files or folders into the Cloud Drive folder on your computer.

The new files or folders will available automatically on the Cloud Drive website and be accessible from any compatible device.

Photos in an eligible file type that are stored in Cloud Drive are also available from your compatible Android device or Kindle Fire.

For more information about accessing your Cloud Drive photos from an Android device, go to Using the Cloud Drive Photos App for Android.

 

Downloading a File

To download a file from your Amazon Cloud Drive, check the boxes next to the files or folders you want to download. Click Download. A popup window will appear in your browser confirming the start of the download.

Download files from Cloud Drive option

Files downloaded from Amazon Cloud Drive are downloaded to your browser's default location (typically to a Downloads folder).

You can find the location your files are being downloaded to by clicking the Cloud Drive desktop application icon, selecting Options and then Open Download Folder.

Troubleshooting

SymptomResolution
I don't see the files I uploaded using the Desktop App. Where are they?

You can find files you've uploaded using the Desktop App in the "Your Uploads" list, or by expanding the folder in your Cloud Drive account.

I cannot change the drive the desktop app is installed on.

The Cloud Drive desktop application can only be installed on your local C: drive, and can't be installed or used on an alternate drive.

This page includes information about the Amazon Cloud Drive Desktop App.