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Amazon Family is aimed at making it easier for parents, families and caregivers to find everything they need on Amazon.co.uk. By giving us some information about your family, we can ensure you have access to the right products, offers and information at the right time. Amazon Family members get 20% off nappy subscriptions with Subscribe & Save, as well as other benefits such as offers, discounts and a three-month free trial of Amazon Prime.
Frequently Asked Questions
Why do you need the names, ages and dates of birth of my children?
We want to ensure that our exclusive offers and product recommendations are relevant to you and your family. This means we can ensure our Amazon Family homepage highlights the products and information you're interested in, and that our e-mails to you are full of the things you want and need. Any information you provide to us through the Amazon Family membership programme, will be collected, used and stored in accordance with our Privacy Notice and you can update it any time through Your Account. We'll never share your information with third parties.Back to top
My address is outside the UK. What happens if I join Amazon Family?
Some addresses outside mainland UK aren't eligible for Amazon Prime. See the "Eligible Purchases" section of the Amazon Prime Terms and Conditions for full eligibility rules. If you aren't eligible for Amazon Prime Delivery, you can still get the other benefits of the Amazon Family programme and save money on family essentials.
To receive the 20% discount on nappies with Amazon Family, you need to set up a subscription for nappies using the Subscribe & Save programme. Please note that Subscribe & Save may not be available on all items to all countries. Some eligible items can't be delivered to addresses outside mainland UK. For more information please see our Delivery Restrictions page. For delivery restrictions specific to a product, see the Product Details section of the product detail page.Back to top
How do I access my promotional code and vouchers?
If you joined Amazon Family on or before June 11, 2013, your GBP 10.00 promotional code will automatically be applied to Your Account and be available to use on a purchase of GBP 50.00 or more on items sold by Amazon.co.uk in our Baby Store. If applicable, your GBP 25.00 promotional code is automatically applied to your account when your free trial of Amazon Prime is over and you upgrade to a paid membership. If you're already an Amazon Prime member, this promotional code is automatically applied to your account when you join Amazon Family. Once applied to your account, the promotional code will become visible when you place the eligible products in your basket. The promotional codes that were available to Amazon Family members who joined the programme on or before June 11, 2013 cannot be combined to use as a £35.00 promotional claim code and cannot be used in conjunction with Subscribe & Save. Family members can browse all the offers available on the Amazon Family Offers page. Simply click the offer you'd like to use and enter the corresponding code at check-out and the discount will be applied to your total. To find out more about redeeming your promotional claim code, please see our Help page here.Back to top
What if I subscribe to Amazon Prime after the three-month trial and then change my mind?
If you join the full Amazon Prime membership and decide to cancel your membership at any time before you or your registered household members have made any eligible purchases, we'll refund your full membership fee. If you cancel your membership you'll no longer receive 20% off nappy subscriptions. If you signed up to Amazon Family before on or before June 11, 2013 and would've been due to receive an additional GBP 25.00 promotional code to use on your first order when you spent GBP 50.00 in our Baby Store when you upgraded your free trial of Amazon Prime to a paid membership, you also won't be eligible to receive this promotional code.Back to top
Amazon Family is a membership programme aimed at making it easier for parents, families and caregivers to find everything they need at Amazon.co.uk.
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