Uploading and Downloading Content

Uploading Files

Files can be uploaded to Cloud Drive using the Cloud Drive desktop application, or a web browser on your computer.

To upload files using the Cloud Drive website:

1. Go to the Amazon Cloud Drive
2. Click the Upload Files button on the top left corner of your Cloud Drive.
3. Click Your Cloud Drive to select a destination folder for your files. #

   Note: If you do not select a folder at this time, your files will be uploaded into the "Your Cloud Drive" root folder. You will be able to move or copy your files into a different folder once your upload is complete.

4. Click on Select files to upload.
5. Select one or more files from your computer to upload.
6. Confirm your selection to begin uploading your files.

To upload files or folders using the Cloud Drive desktop application:

Select the file(s) or folder(s) that you want to upload and drag and drop them to the Cloud Drive icon in the system tray (bottom right) on Windows or the Menu bar (top right) on Mac. You can also select the file(s) or folder(s) that you wish to upload, right-click, and select Send to > Amazon Cloud Drive.

Once you've selected either of the above, you'll see a notification indicating the Upload has started and another when the upload has completed.

Note: If you don't already have the desktop application installed, click here. For more information on the Amazon Cloud Drive Desktop app, please visit Cloud Drive Desktop App.

Downloading Files

To download individual files directly from your Cloud Drive:

1. Check the box next to the file you wish to download.
2. Click on the Download button
3. Your browser will present you with a dialogue box with download options.

To download multiple files or folders, first install the Cloud Drive desktop application.

Installing the Cloud Drive Desktop Application

To install the Cloud Drive desktop app, click here and follow the on-screen instructions. You can also check the box next to the file(s) or folder(s) in Cloud Drive you want to download and click Download to see the installation prompt.

Mac Users: The right-click "Send to Cloud Drive" option will not appear until you restart your computer.

For more information on the Amazon Cloud Drive Desktop app, please visit Cloud Drive Desktop App.

Viewing Photos

To view your photos in the Cloud Drive gallery, click any image from your Cloud Drive files.

The gallery will pop up and you'll see a "Slideshow" option, and the ability to scroll through other images available in Cloud Drive.

Compatible File Types

You can view photos in the Cloud Drive gallery with the following file extensions:

• .png
• .jpg
• .jpeg
• .gif
• .bmp
• .tif
• .tiff

Organising Your Files

Cloud Drive files can be organised into folders. Here's how:

Creating folders

Amazon has already created some top level folders for you including "Documents", "Pictures" and "Videos". You can create more folders to organise your Cloud Drive files as you wish.

To create a new folder, click the New Folder button. To create a new sub-folder, select the existing folder where you want to create your subfolder.

1. Click the New Folder button.
2. Enter the name of the new folder you want to create and click the Save Folder button.

You can navigate through your folders by clicking on a folder in the "Folders" area on the left-hand side of your Cloud Drive. The folder structure can be expanded or collapsed by clicking on the + or - buttons next to each folder name.

Moving files and folders

You can reorganise and move your Cloud Drive files and folders on the Cloud Drive website on your computer, or using the Cloud Drive desktop application.

1. Go to the Amazon Cloud Drive
2. Check the box next to the item(s) you wish to move.
3. Click on the More Actions button.
4. Select the option to move your item(s).
5. Select the folder you wish to move your item(s) to.
6. Click on the Move Items button to move your item.

Note: Files and folders reorganised in the Cloud Drive folder on your computer will be mirrored on the Cloud Drive website.

Copying files and folders

1. Check the box next to the item(s) you wish to copy.
2. Click on the More Actions button.
3. Select the option to copy your item(s).
4. Select the folder you wish to copy your item(s) to.
5. Click on the Copy Items button to copy your items.

Renaming files and folders

1. Check the box next to the item you wish to rename.
2. Click on the More Actions button.
3. Select the Rename option.
4. Type in the new name for your file or folder and then click Rename.

Deleting files

When you delete files in Cloud Drive, they're placed in your "Deleted Items" list. You can access this list by clicking the "Deleted Items" link in the Lists box located in the top left of your Cloud Drive. Deleted files are not removed from your account and you can restore them if necessary. Deleted files continue to take up space in your account until you permanently delete them.

To delete a file:

1. Open Amazon Cloud Drive, and check the box next to the file(s) you wish to delete.
2. Click on the Delete button

Alternatively, you can delete the file from the Cloud Drive folder on your computer.

Your files will be moved to the "Deleted Items" list where they can be recovered if necessary or permanently deleted later to free up storage space.

Recovering deleted files

You can recover deleted files from your Deleted Items folder as long as they haven't been deleted permanently.

To recover your deleted files:

1. Open Amazon Cloud Drive
2. Click the "Deleted Items" list on the top left corner of your Cloud Drive.
3. Check the box next to the item(s) you wish to recover.
4. Click the Restore To Folder button to restore the selected item(s) to the same folders from which they were deleted. Or, click the More Actions button and select the "Move" option to move the items to a different location.

To permanently delete a file

Files can be deleted permanently from your Cloud Drive storage using the Cloud Drive website.

Important: Permanently deleted files can't be recovered.

To permanently delete a file:

1. Open Amazon Cloud Drive
2. Click on the Deleted Items list on the top left corner of your Cloud Drive.
3. Check the box next to the file(s) you want to permanently delete.
4. Click on the Permanently Delete button.
5. Confirm your selection by choosing Permanently Delete from the pop up window.

Locating Files

You can locate specific files by narrowing your search results using one of the lists below.

Using the search function

You can search your entire Cloud Drive by typing your search text into the search box on the top right side of your Cloud Drive and clicking Go. The search will return all files with names containing the text you specified.

The All Files List: Most recent files

Click on the "All Files" list in the Lists area on the top left side of your Cloud Drive to see a complete list of all your Cloud Drive files, in order by the date they were added to Cloud Drive, with the most recent files at the top of the list.

The All Files list can be sorted by Name, Folder, Size and Date Modified by clicking on the appropriate column header. Clicking on the header again will reverse the sort order.

The Deleted Items List

Click on "Deleted Items" at the top left side of your Cloud Drive to see all your deleted files and folders.

The list can be sorted by Name, Folder, Size and Date Modified by clicking on the appropriate column header. Clicking on the header again will reverse the sort order.

To recover your deleted files, see Recovering Deleted Files.