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Amazon Cloud Drive Support

Amazon Cloud Drive is your hard drive in the cloud. Securely store your photos, videos, documents and other digital files online and access them from anywhere.


Frequently Asked Questions

How can I share my files on Cloud Drive?

You can share files stored in Cloud Drive by clicking the check box next to the file you want to share and then click "Share" from the More Actions drop-down menu. You can see a full list of files you're sharing by clicking the "Shared Files" list on the left.

How can I download files from Cloud Drive?

To download Cloud Drive files using the Cloud Drive website, go to http://www.amazon.co.uk/clouddrive, check the box next to the file or files you want to download, and click Download.

To download Cloud Drive files using the Desktop Application, simply drag and drop the files from the Cloud Drive folder on your computer to the desired location.

Learn more: Uploading and Downloading Content

How can I upload multiple files at once to Cloud Drive from my computer?

The Cloud Drive desktop application is the easiest way to upload files to Cloud Drive from your computer. The desktop application installs a Cloud Drive folder on your computer. You can add files and folders from your computer to this folder and they'll automatically be sent to Cloud Drive.

To install the desktop application, go to: http://www.amazon.co.uk/gp/drive/app-download. Files can also be uploaded directly using the Cloud Drive website.

Learn more: Cloud Drive Desktop Application | Uploading and Downloading Content

How can I move or delete my Cloud Drive files?

To organise your uploaded Cloud Drive files, visit http://www.amazon.co.uk/clouddrive and check the box next to each file you'd like to move. From the More Actions drop down menu, select "Move item" and choose the folder you'd like the file(s) to be moved to.

To delete a file, check the box next to each item and click Delete.

Learn more: Organising Your Files

Do I need to make a purchase to use Cloud Drive?

No, if you have an Amazon.co.uk account, you have access to 5 GB of free online storage on Amazon Cloud Drive. If you need more storage space, paid plans are available for storage up to 1,000 GB.

Learn more: Learn More About Cloud Drive | Adding Storage

I accidentally deleted a Cloud Drive file; how can I get it back?

Deleted files can be restored from the "Deleted Items" list. To recover your file, click Deleted Items from the left of Cloud Drive, select the box next to the item(s) you want to recover, and then click Restore To Folder.

Learn more: Uploading and Downloading Content

This page includes information about Amazon Cloud Drive digital service.
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