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Troubleshooting your Kindle

Please choose your Kindle to view more information about troubleshooting Kindle device.
Image of Kindle Fire Fire HD 7
Kindle Fire HD
Image of Kindle Fire 2nd Gen
Kindle Fire
Image of Kindle Paperwhite
Kindle Paperwhite
Image of Kindle Touch
Kindle Touch
Image of Kindle
Kindle
Image of Kindle Keyboard
Kindle Keyboard

To learn which Kindle is right for you, view our Kindle Family page: www.amazon.co.uk/kindlefamily

Kindle Tip: Restart Your Device

Restarting your device can resolve issues like a frozen screen or problems downloading content.

Press or slide and hold the power button for 20 seconds. Click the timer above to count the full 20 seconds. After 6 to 8 seconds, the screen will go blank. This is normal. Continue to hold the power button. After 20 seconds, release the power button. The charge indicator light will turn on after a few moments. For Kindle Fire, press the power button again. If you have successfully restarted your Kindle, you'll see the start-up screen.
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